Response and Improvements to Abnormal Gameplay Suspensions
[p]Dear Lumia Island survivors,[/p][p]As Season 7 draws to a close, Eternal Return is facing several issues. Season 7 presented challenges from the beginning, and our team is trying our hardest to address these problems in Season 8. However, the season extension has caused the frustrating period to persist longer.[/p][p]Amidst this, an incident occurred yesterday where a suspension was misclassified by the Disciplinary Team, which is responsible for handling player suspensions. We have since reviewed the situation and are working on appropriate corrective actions.[/p][p][/p][p]1. Suspension Classification Error Yesterday, during a Cobalt Protocol match, one side was inactive during the entire duration of the match. They were suspended after their actions were categorized as “teaming” with a 7-day suspension. At first, the initial reviewer classified the case as "teaming" based on the team members' mutual agreement to stay inactive against the enemy. The category of "teaming" carries a more severe penalty than other general punishments regarding “disruptive behavior.” However, the action did not meet the criteria for teaming and was incorrectly punished.[/p][p]In the appeal process, if clarifications are needed, a secondary reviewer is brought in. However, the original reviewer mistakenly assessed that there was no issue with the original suspension.[/p][p][/p][p]2. Future Improvements Firstly, we sincerely apologize for the issue during the appeal process. We will revise our internal procedures to ensure thorough cross-checking for all suspensions, especially for appeals.[/p][p]The error stemmed from our recent efforts to strengthen our response to abnormal gameplay by expanding internal capabilities. With new staff involved, there was insufficient training on how to distinguish teaming and on how to handle appeals. Moving forward, we will refine our training processes to ensure more consistent and accurate enforcement.[/p][p]Additionally, the cause of the team’s lack of motivation to play the Cobalt Protocol match was due to repeatedly being queued against the same opponents. Our system was to blame for this. Today (June 19th), we will deploy a hotfix to make Cobalt’s matchmaking more detailed to prevent the recurrence of similar situations. In the long term, we will also improve the matchmaking system to avoid matching players with the same opponents consecutively.[/p][p]We have personally apologized through customer support and reclassified the suspension with an adjusted penalty duration.[/p][p] 3. For a Better Eternal Return We sincerely apologize once again regarding the mishandling of the appeal process; we are aware that many players are disappointed with our handling of player suspensions. The frustration over unclear responses to reports and questions about our criteria for suspensions is criticism we take seriously.[/p][p]We also want to take this opportunity to clarify a common misunderstanding: the Disciplinary Team does not provide any preferential treatment to specific individuals. The Disciplinary Team operates independently from all other departments, and according to our “Policy Regarding Conflict of Interest”, any contact with external players by the Disciplinary Team is strictly prohibited. If a team member is found giving preferential treatment, the action would be considered a serious violation, subject to not only termination but legal action as well. We have and will continue to strictly uphold this policy.[/p][p]We understand that even a single misjudgment in player suspensions can deeply damage the trust of players. To regain this trust, we must and will show consistent improvement over time. While sudden changes are hard to achieve, we will continue working on improving. In the upcoming “Dev Stream” scheduled for next Wednesday, we will further discuss issues regarding abnormal gameplay and suspensions. We will also share more details about improvements made this season and plans to improve in the upcoming seasons as well.[/p][p]Lastly, as a token of our sincere apology and appreciation for your continued support despite our shortcomings, we are gifting 300 NP to our players.[/p]
[p]Coupon Code: BETTER0620[/p]
[p]Valid thru: June 24th 14:59 (UTC)[/p]
[p]Thank you for always sticking with us.[/p]
Eternal Return Dev Stream Survey Draw Winners
Hello Lumia Island Survivors!
First off, thanks to all of you who took part in the survey. We appreciate your valuable feedback and promise to work hard on making Eternal Return even better.
Check out the list below to see if you're one of the lucky winners receiving the 1,200 Event NP (7 Days) reward!
5 Winners:
밥****** f******* b******* 阿******* 幻***
Season 7 The Daily Life of Our Test Subjects: [Chapter 4]
Hello Lumia Island survivors,
[Chapter 4] of Season 7 The Daily Life of Our Test Subjects is out!
Check it out below, along with news and events we've prepared for you!
▶ Season 7 Website [[url=https://event.playeternalreturn.com/2025/ER/S7___ToonSyk?hl=en-US]See More]
Season 7 Ranked Rewards
Hello Lumia Island survivors!
Check out the details of the Season 7 Ranked Rewards!
Season 7 Ranked Rewards Details
1. End of Season 7 Ranked Matches and Requirements - Wednesday, July 9th 23:59 (UTC)
* Only points from ranked matches started before Wednesday, July 9th 23:59 (UTC) will be included. * Once maintenance begins, you will not be able to connect to any ongoing games. Please refrain from starting games right before maintenance. * Accounts with a total ban record of 14 days or longer within the season are ineligible for ranked rewards. * Rewards that have already been sent out, will be retrieved back from said accounts.
2. Season 7 Cadet Li Dailin - Players who achieve Gold or higher by the end of Season 7 will receive the Cadet Li Dailin skin!
3. Immortal & Titan Rewards Criteria
- Immortal: Top 300 players that reached Mythril with 700+ points - Titan: Top 301-1,000 players that reached Mythril with 700+ points
*If you meet the criteria for Immortal or Titan, you will receive the respective tier rewards. *Players 1,001 and beyond will receive rewards based on their final tier. *Any abnormal gameplay detected for the purpose of gaining Ranked Rewards will result in an immediate 14+ Days account supension, and you will be excluded from receiving season rewards.
■ Season 7: Assigned Server Based on Lowest Tier
The server with your lowest-tier among those where you played at least 3 Ranked games will be designated as your Assigned Server. > Server with the lowest tier in this order: Asia 1 → NA → Europe → SA → Asia2
*The conditions for the applicable server with the lowest (least favorable) tier may change depending on the season.
4. Rewards per Tier
*Rewards will be distributed on Thursday, July 17th during maintenance, and will be available to players who log into the game by Friday, October 17th, 2025 14:59 (UTC).
■ All Tiers - Icons, backgrounds, and borders that correspond to your achieved rank! - Show off last season's accomplishments in Normal and Ranked!
■ Gold or higher - Cadet Li Dailin
■ Platinum or higher - Animated Emote A (Training Director Katja D4nce!)
■ Diamond or higher - Animated Emote B (Cadet Li Dailin hic) - 300 NP
■ Meteorite or higher - 500 NP
■ Ranked Mythril or higher - 800 NP
■ Titan, Immortal - 1,200 NP
■ Ranked Immortal - Exclusive profile border, icon, background, and emote for Immortal players only! (Permanent) - Additional Immortal profile border and icon!
*Season 7 Ranked Reward icons, backgrounds, and borders expire upon the start of Season 9 unless otherwise stated.
As always, thank you for playing Eternal Return!
Good luck!
1.49a Hotfix
We'll be rolling out the 1.49a Hotfix at 9:30 AM (UTC). *Please restart the client to download the update.
Character
Aya
Skill Amp per Pistol Mastery Level 4.5% → 4.3%
Skill Amp per Sniper Rifle Mastery Level 4.8% → 4.5%
Steady Shot (W)
Shooting Duration 2s → 2.2s
It's About Time! Double NP Festival!
Hello Lumia Island survivors,
It's about time we have our Double NP Event back!
Buy 1,205 NP, get 1,205 NP FREE!
Don't miss your chance to catch this deal!
■ Event Period: Thursday, June 12th after maintenance to Sunday, June 15th 23:59 (UTC)
*Make sure to check that the Double NP promotion is applied on the NP purchase screen. *The Double NP bonus is only applicable once during the event period. *When purchasing NP, you will receive [1,205 Paid NP], [16 Mileage], and [1,205 Bonus Free NP] instantly. *Refunding the original purchase will also return the bonus NP and the 16 Mileage.
Voucher Bundles Sale! (Sequence Bundle)
Hello Lumia Island survivors,
We're back with another Voucher Bundles Sale! Find out the goodies you can get from them and hurry to the store to try your luck!
Voucher Bundles (Sequence Bundle)
- Sale Period: Thurs, June 12th after maint. to Thurs, June 26th 01:59 (UTC) - This sequence bundle has 3 levels that include a variety of items. - Check out the items you could get through the Voucher Bundle below!
The S7 A-Coin Quest Book will be activated upon purchasing the Voucher Bundle Ⅲ.
S7 A-Coin Quest Book
- The A-Coin Quest Book will be activated upon purchasing the Voucher Bundle Ⅲ. - You can check this item in-game in the Lobby's Quest Book tab! - Complete missions to earn points for the Quest Book (up to 150 points per day). - Receive A-Coin for reaching each level of the Quest Book, with a total of 10 levels.
*Missions reset daily at 15:00 (UTC). *You can increase your Quest Book level by purchasing Quest Book points with NP. *You will not receive EP Tokens after you reach level 10.
Notes - You can only purchase each bundle once. - Products containing Boost items that are used immediately upon purchase are not eligible for refunds.
Maintenance Notice
Servers will be temporarily offline for an estimated time of 4 hours on Thursday, June 12th from 2 AM to 6 AM (UTC) to update Patch 1.49.
* The game will be unavailable during the maintenance period. * Please restart your client after the update. * Use of the event page may be limited during maintenance.
Thank you for your patience!
PATCH NOTES 1.49 - June 12th, 2025
Servers will be temporarily offline for an estimated time of 4 hours on Thursday, June 12th from 2 AM to 6 AM (UTC) to update Patch 1.49.
