Genshin Impact

Dear Travelers,
To bring you the best-possible Genshin Impact experience and fix some known issues, the developers will soon perform version update maintenance, during which the servers will be down. While the update maintenance is in progress, Travelers will be unable to log in to the game. Please take note of the update time and schedule your game time accordingly to avoid losing your progress. We hope Travelers will bear with us during the disruption.

〓Update Time〓
2020/10/22 07:00 – 2020/10/22 11:00 (UTC+8)
(Precise times are subject to change. Players may also experience disruption outside of this period.)

〓How to Update Game〓
PC: After update maintenance is finished, re-open the launcher and click Update. After downloading the game resources, restart the game and update the game resources to continue playing.
iOS/Android/PS4: After update maintenance is finished, restart the game and update the game resources to continue playing.
(We recommend you connect to Wi-Fi when updating the game.)

〓Compensation〓
Primogems ×240
(We will give a compensation of 60 Primogems for each hour the servers are down. If servers go back online sooner than scheduled, we will still give out the full compensation above.)

〓Eligibility〓
All Travelers at Adventure Rank 5 or above as of 2020/10/22 07:00.
Our developers will distribute compensation to Travelers via in-game mail within 5 hours after the update maintenance is finished. Please go online to receive your mail before 2020/10/25 11:00. The mail will expire after 30 days, so don’t forget to claim the attached compensation in time.
(UTC+8)

Step-By-Step Installation Guide

1. Download and open the PC Client Launcher file.

2. Check "I have read and agree to the Software License Agreement" and select "Install Now".
(If you want to change the default installation directory of the launcher, click "Advanced" and select the desired directory, and then click "Install Now". Make sure that the target directory has enough space (about 260 MB or more) to install the PC launcher.)

3. Complete the PC Launcher installation and select "Run Now" to run the launcher.

4. Click "Get Game" to download Genshin Impact's game files.
(If you want to change the default installation directory of the game, click "Change file path" and select the desired directory, and then click "Install". Make sure that the target directory has enough space (about 26 GB or more) to install the game files.)

5. Download the game.
(You can click the pause button to exit the download while keeping your download progress. If the program freezes or crashes, please re-open the launcher and click "Resume Download" to resume downloading game files.)

6. Click to start the game and step into Teyvat, a vast magical world brimming with adventure!

Dear Travelers:

Our developers have recently become aware that some Travelers have been using scripts, plug-ins, and other third-party software in-game, as well as sharing these within the player community.
As a result, for accounts that demonstrate the following violations, our developers will be taking measures including but not limited to warnings and account suspensions.

1. Any account using scripts or other third-party software to exploit the game
2. Any account using plug-ins, scripts, or other third-party software to achieve artificial in-game progress
3. Any account obtained through account selling/exchanging
4. Top-up via non-official channels and third parties is strictly forbidden.
We will respond to any such activity by taking measures including but not limited to removal of inappropriately obtained rewards, suspension of accounts, and permanent banning of accounts, with the precise measures to be decided based on the seriousness and number of violations.
(Please note: it is impossible to guarantee that an account obtained through account selling/exchanging has not made previous use of plug-ins, scripts, or other third-party software.)

Accounts that have been created legitimately by Travelers will not be suspended. If Travelers have not engaged in illegitimate behavior but discover an account status error, please contact our Customer Service team at the following address: genshin_cs@mihoyo.com

To ensure that Travelers have access to secure and stable gameplay, our developers are dedicated to providing a gaming environment that is both friendly and fair.

Our developers will take proportionate actions against those using illegal software and processes to affect the fairness of the game without exception. We hope that Travelers will respect the principles of fair, honest, and wholesome gaming, hold each other accountable, and help maintain the integrity of the gaming environment.

We encourage Travelers who become aware of any similar usage of third-party tools to report such violations. Travelers can do so via the in-game Feedback page or by contacting our Customer Service team.

Dear Travelers,

On September 26 10:00 (UTC+8), Travelers on PC can pre-download the Genshin Impact game client from our official website. To that end, we have collected some of your questions to be answered below, so please take note of them!

Device Compatibility

Q1: What are the recommended specifications for PC?
A1:
Recommended Specifications:
Operating Systems: Windows 7 SP1 64-bit, Windows 8.1 64-bit, or Windows 10 64-bit (Windows 10 dev builds are not currently supported)
Processor: Intel Core i7 or equivalent
RAM: 16 GB
Graphics Card: NVIDIA® GeForce® GTX 1060 6GB or better
DirectX Version: 11
Storage Space: 30 GB of available storage space

Minimum Specifications:
Operating Systems: Windows 7 SP1 64-bit, Windows 8.1 64-bit, or Windows 10 64-bit (Windows 10 dev builds are not currently supported)
Processor: Intel Core i5 or equivalent
RAM: 8 GB
Graphics Card: NVIDIA® GeForce® GT 1030 or better
DirectX Version: 11
Storage Space: 30 GB of available storage space

Common Installation Questions

Q1: When I open the launcher or launch the game, I get the following error: "The version of this file is not compatible with the version of Windows you're running."
A1: Please confirm that your Windows operating system fulfills the system compatibility requirements. If your specifications are too low, you may be unable to install or launch the game. You may also experience black screens and unresponsiveness.
PS: If you are using Windows 7, you must at least be running the Windows 7 Service Pack 1 version to play the game.

Q2: After opening the launcher, the launcher's main menu displays incorrectly. (e.g. the launcher page does not display fully)
A2: Right click Genshin's desktop icon and select "Compatibility" > "Change High DPI Settings", and tick "Replace high DPI scaling behavior", select "System" below, and after applying your settings, restart the launcher to restore normal display function.

Q3: While downloading, I get the following message: "Please check your network connection."
A3: Please click to restart your download. If the error persists, please check your network connection and VPN settings.

Q4: After opening the game, the game does not respond/the game does not launch.
A4: Please check if you have an anti-virus program installed, and check if this program is blocking any files related to Genshin Impact's installation. If it is, please remove said blockage, set the relevant files to "trusted," or close the anti-virus software before re-opening the game.

Q5: After launching the game, the game is stuck on a white screen before the Genshin Impact logo can appear.
A5: Please check if a folder named "DXSETUP"exists within your installation directory. If so, please double-click on the "DXSETUP.exe" executable within the folder to manually install DirectX 11 before restarting the game. If not please download and install DirectX 11.

Q6: When launching the game, the following error message appears: "Failed to download resource files or network error. Please try again. Code: -9908"
A6: Please try re-launching the game. If this does not work, please uninstall the launcher, delete the game intallation package, and reinstall Genshin Impact.

Q7: When I update the game, I get the following message: "Insufficient space on disk."
A7: Please ensure that the hard disk to which you have installed the game has enough space. If the space remaining does not exceed 30 GB, we recommend that you delete some files before re-opening the launcher and updating the game once again.

Q8: I have yet to uninstall previous beta test files. Can I directly install the official release version of Genshin Impact?
A8: Please uninstall the previous beta test files first.

Q9: When launching Genshin, I receive the following alerts:
1. The application cannot start correctly (0xc000007b). Click OK to close this application.
2. The program can't start because MSVCP140.dll cannot be found. Try reinstalling the program to fix this problem.
A9: Please look for vcredist2013_x64.exe in your launcher installation directory. Double-click it to begin installing.
Then go to the Microsoft official website to download and install the latest VC_redist.x64.exe, and restart the game.

Q10: The installation process was blocked by an anti-virus program or a similar pop-up notice:
A10: If a virus blocker screen appears during the installation process, please click "Trust," "Permit," or whatever similar term appears, or quit the virus software.

Q11: Clicking the launcher produces no response.
A11: Download and install the latest VC_redist.x64.exe as stated in A9.
If you have followed the above instructions but are still unable to solve the issues you have, please check if you are using a discrete graphics card and an integrated graphics card simultaneously. If you are, disable your integrated graphics card before restarting the launcher. If not, please contact our customer service independently at: genshin_cs@mihoyo.com

Common Gameplay Questions

Q1: Does the PC version of Genshin Impact support MacOS systems?
A1: For now, it does not.

Q2: Does the PCversion of Genshin Impact support Xbox/PS4 controllers? What do I do if I am unable to change my settings after connecting the controller?
A2: At present, the PC version of Genshin Impact supports the use of PS4 and Xbox One/Elite controllers. We will continue to optimize the controller experience and compatibility. Please be patient with us, Travelers!
If connecting the controller renders you unable to change settings, please go to Settings > Control Panel > Devices and Printers, and check if there is a clash in your virtual controller inputs.

Q3: Does the PC version support emulators?
A3: No, it does not.

Q4: What do I do if the game lags?
A4: First, check if your system settings are compatible with our system requirements (see the specifications section at the top of this FAQ). Next, you can also click on Settings in the Paimon Menu, and lower your graphics quality as needed to increase overall performance.

Q5: What if I am unable to download/update the game?
A5: First ensure that your system has enough disk space to install Genshin Impact. Next, we recommend that you use a stable internet connection with sufficient bandwidth to download Genshin Impact, as its game files are quite large.

Q6: Why does the game crash for no reason?
A6: Crashes occur for many reasons. The development team is already investigating the various possible reasons. We suggest that you switch to using a discrete graphics card before restarting the game.
How to switch to using a discrete graphics card:
1. NVIDIA Graphics Card
Right click a blank space on your desktop > Select NVIDIA Control Panel > 3D Settings > Manage 3D Settings > Program Settings > Choose the program you want to customize > Select Genshin Impact in the drop down menu.
> In the second drop-down menu, select the program's preferred graphics processor.

2. AMD Discrete Graphics Card
Right click a blank space on your desktop > Select Radeon Settings > Preferences > Additional Settings > Power > Switchable Graphics Application Settings (or: Graphics Card Properties > Graphics Card Performance > AMD Radeon Dual Graphics > Use AMD Radeon Dual Graphics)
> Select Genshin Impact from the program list.
(If the game is not in the list, click "Add Program", and select the Genshin Impact executable file (.exe) in its installation directory.)
> In the "Graphics Card Settings" column, set "High Performance" or "Highest Performance" to the game.

Q7: The client crashes several times during the game.
A7: It could be affected by other softwares in the background. After confirming that your device configuration meets the minimum requirements, please try to restart the computer before opening the client. If you still experience crashes, please contact customer service.

Q8: Will different platforms/regions have different prices for bundles and top-up?
A8: Yes, there will be. Different platforms and regions have their own regulations and exchange rates, which may result in differences in bundle and top-up prices. We hope for your understanding in this matter.

Dear Travelers,

The wait is almost over — your adventure in Teyvat is about to begin!

Game pre-loading will become available in the next few days for PlayStation®4, iOS, Android, and PC. Don't miss out, Travelers!

The specific times are:

PC
Pre-load starting time: September 26, 2020 10:00 (GMT+8), 02:00 (UTC); September 25, 2020 19:00 (PDT)

iOS&Android
Pre-load starting time: September 27, 2020 14:00 (GMT+8), 06:00 (UTC); September 26, 2020 23:00 (PDT)

PS4
Pre-Order Travelers: September 26, 2020 00:00 (GMT+8); September 25, 2020 16:00 (UTC), 09:00 (PDT)
All Travelers：September 28, 2020 00:00 (GMT+8); September 27, 2020 16:00 (UTC), 09:00 (PDT)
Travelers can stay tuned to Genshin Impact's official site!

Q1.What subtitle and voice-over languages does Genshin Impact support upon release?

Genshin Impact supports subtitles in English, Japanese, Korean, Traditional Chinese, Simplified Chinese, German, French, Russian, Spanish, Portugese, Thai, Indonesian, and Vietnamese. Currently available voice-overs include English, Japanese, Korean, and Chinese.

Travelers may choose desired subtitle and voice-over languages in Settings, after entering the game.

Q2.Can I download the game in advance? If so, how can I do it?

Travelers across different platforms can download the game in advance. Specific pre-load times are as follows:

PC

Pre-load starting time: September 26, 2020 10:00 (GMT+8), 02:00 (UTC); September 25, 2020 19:00 (PDT)
When the pre-load is available, Travelers can download the PC version of Genshin Impact from its official website.
Genshin Impact's Official Website: https://genshin.mihoyo.com/

iOS & Android

Pre-load starting time: September 27, 2020 14:00 (GMT+8), 06:00 (UTC); September 26, 2020 23:00 (PDT)
iOS pre-order：https://apps.apple.com/app/id1517783697
Android pre-registration: https://play.google.com/store/apps/details?id=com.miHoYo.GenshinImpact

(Apple App Store may be subject to delay. When the pre-load time starts, Travelers searching for Genshin Impact in the App Store may discover that the pre-order button has not yet been replaced with the pre-load button. In such case, wait a while until it is updated.)

PS4

Pre-Order Travelers: September 26, 2020 00:00 (UTC+8); September 25, 2020 16:00 (UTC), 09:00 (PDT)
All Travelers：September 28, 2020 00:00 (GMT+8); September 27, 2020 16:00 (UTC), 09:00 (PDT)
PS4 pre-order: https://genshin.mihoyo.com/ps4-pre-order/#/

Q3.Will there be any rewards upon the game's release?

Featured rewards include:

3 million pre-registration reward:

Acquaint Fate ×10, which Travelers can claim via the in-game message system (available for characters created after the game's release and before patch 1.1)

10 million global pre-pregistrations reward:

Acquaint Fate ×10, which Travelers can claim via the in-game message system after reaching Adventure Rank 10 (available for characters created after the game's release and before patch 1.1)

"Get Ready for the Road" pre-registation event:

Travelers participating in the event can claim selected rewards via the in-game message system upon the game's release （Travelers should claim the card draw rewards during the event period)
Event link: https://webstatic-sea.mihoyo.com/ys/event/e20200910-predrawcard-sea/index.html

Special stylized wind glider — Wings of Companionship
Travelers can claim the Wings of Companionship via the in-game message system

Acquaint Fate is a single-use Wish Material, which can be used to obtain characters/weapons.

Q4.What accounts can I use to log into Genshin Impact?

PC:

HoYoverse Account/Facebook/Twitter

iOS (including tablets):

HoYoverse Account/Apple ID/Game Center/Facebook/Twitter

Android (including tablets):

HoYoverse Account/Google/Facebook/Twitter

PlayStation:

PSN Account

Q5.Can I use my Honkai Impact 3rd HoYoverse Account to play Genshin Impact?

No, you need to sign up for another HoYoverse Account on Genshin Impact's official website or use a third-party account to play Genshin Impact.
Genshin Impact's official website: https://genshin.mihoyo.com/

Q6.Can I choose the game server?

Travelers playing on PC, iOS and Android can choose their server region from the log-in screen.
On PS4, the server region is set automatically based on your PSN Account's region.
(Account information is not shared across different servers)
You can find more information here: https://genshin.mihoyo.com/en/news/detail/5314

Q7.Can I change my server and transfer my character from one server to another?

Travelers playing on PC, iOS and Android can change servers. However, it will not be possible to transfer characters.

Q8.Is account data shared across different platforms?

Account data is shared across PC, iOS and Android, so Travelers can log in from different platforms and continue their adventure.
Due to PSN Account's restrictions, Travelers cannot use their PSN Accounts to log into the game on different platforms.

Q9.Can Travelers across different platforms play together in Co-Op Mode?

Once Travelers have reached the required Adventure Rank and completed related quests, they can play together with friends and participate together in co-op events. PS4 players can also join forces with friends from different platforms and embark on a variety of co-op adventures together.

Q10.Will data transfer be supported in the future?

There are no such plans at the moment. Please choose your favorite platform to play the game.

Q11.Can I top up my account using different platform?

Travelers who have signed up on iOS or Android can top up their accounts on these platforms, but will not be able to complete payment on PC.

Travelers who have signed up on PC can top up their accounts on PC, iOS and Android.

Travelers playing on PS4 can top up their accounts via PSN Account.
(Aforementioned information applies only to servers outside of Mainland China.)

Dear Travelers,

If you still have any questions as you prepare to start your adventure on PlayStation®4, please have a look at the following FAQ — it contains helpful information for your journey!

Will Genshin Impact be free-to-play on the PlayStation 4? When will the game be playable?

Genshin Impact is a free-to-play game. For further details regarding the game's pre-load and release schedule, please see below:

Pre-load start time (pre-orders only): 9/26/2020 00:00 (UTC+8)
Pre-order end time: 9/28/2020 00:00 (UTC+8)
Pre-load start time (free): 9/28/2020, 00:00 (UTC+8)
Official release time: 9/28/2020 10:00 (UTC+8)

What is the Adventurer's Starter Bundle?

The Adventurer's Starter Bundle is an exclusive pre-order bundle for the PlayStation 4 version of Genshin Impact. The bundle can be pre-ordered now via the PlayStation Store, and will be available until 9/28/2020 12:00 AM (UTC+8). Travelers who purchase the Adventurer's Starter Bundle will be able to begin pre-loading the game onto their PS4 consoles via the PlayStation Store page starting 9/26/2020 12:00 AM (UTC+8). Having the game pre-loaded beforehand will allow Travelers to step into the world of Teyvat the moment the game comes online.

Which languages will be supported in the PS4 version of Genshin Impact?

The following subtitle languages will be supported in the PS4 version of Genshin Impact: English, Japanese, Korean, Traditional Chinese, Simplified Chinese, German, French, Russian, Spanish, Portuguese, Thai, Indonesian, and Vietnamese. The game will also include voice-overs in the following languages: English, Japanese, Korean, and Chinese. Travelers will be able to select from the above subtitle and voiceover languages regardless of the regional store from which the game has been downloaded.

Will my character data from the PS4 version also be available to play on the mobile and PC versions of Genshin Impact?

In terms of data, Travelers' PS4 character data will not be accessible on other platforms, as PlayStation Network (PSN) accounts are not accessible on other platforms. In terms of gameplay, however, PS4 players will be able to play together with friends on other platforms via crossplay within the same game server, and will be able to participate together in co-op events.

How do I determine which game server my PSN account is associated with?

Due to restrictions, you may be unable to switch your PSN account's region. To ensure that you will be able to play co-op mode with your friends, please confirm your PSN account's region settings.

America Server - North America, Central America, and South America
Europe Server - Europe, Africa, and Middle East
Asia Server - Asia (except Mainland China) and Oceania

This information is based on Sony's regional standards. Please check the regions listed carefully for details regarding your area. If you have any further questions regarding regional compatibility for the PS4, please contact PlayStation support directly (https://support.playstation.com/).

How do I play co-op mode together with my friends?

In order to play co-op mode together with friends, both you and your friends must select the same game server, progress to Adventure Rank 16, and must complete the required quests to unlock co-op mode. Please refer to FAQ question 5 for more information regarding regions and servers.

Is PlayStation Plus required to play co-op mode online with my friends?

PlayStation Plus is not required to play co-op mode online with friends.

Will the PS4 version of Genshin Impact be an offline game or an online game?

Genshin Impact requires an internet connection in order to play.

Which PS4 models can play Genshin Impact?

Genshin Impact can be played on the original PlayStation 4, the PlayStation 4 Slim, and the PlayStation 4 Pro. Please ensure that you have more than 30 GB of available storage space on your PS4 console to download and play Genshin Impact. Information regarding subsequent game updates will always be promptly announced via our official community channels.

Will the PS4 version of Genshin Impact support the trophy system?

Yes, the PS4 version of Genshin Impact will include trophies.

Will the PS4 version of Genshin Impact have downloadable content (DLC)?

Genshin Impact will have subsequent version updates that will add new playable game content. Travelers will be able to update the game for free.

What are the exclusive PS4 version rewards and how do I collect them?

Once Travelers complete the tutorial quests on the PS4, they will receive the exclusive Sword of Descension and Wings of Descension via in-game mail.

Why should I pre-register for the PS4 version of Genshin Impact?

Travelers that pre-register for the PS4 version of the game can receive the latest news regarding Genshin Impact and will be able to enter the world of Teyvat the moment the game comes online. Also, Travelers that pre-register will be able to participate in the pre-registration milestone events to receive rewards once the game is released. So what are you waiting for? Head over to Genshin Impact's PS4 pre-registration page and sign-up now!

Why does the purchase price of a particular item appear differently on other platforms?

Due to differences in platforms policies and regional tax rates, there may be differences in the pricing shown for particular items across various regions.

Dear Travelers,
Genshin Impact will launch globally on September 28, 2020 for PlayStation®4, iOS, Android, and PC. Servers will go live on September 28 at 10:00 AM (UTC+8).

In order to best prepare yourself for the great adventures awaiting you in Genshin Impact, please carefully read our device recommendations.

PC
>>>Recommended configuration<<<
Operating system: Windows 7 SP1 64-bit, Windows 8.1 64-bit, or Windows 10 64-bit
Processor: Intel Core i7 equivalent or higher
Memory: 16 GB RAM
Graphics: NVIDIA GeForce GTX 1060 6 GB and higher
DirectX version: 11
Storage: Please reserve 30 GB of space

>>>Minimum configuration<<<
Operating system: Windows 7 SP1 64-bit, Windows 8.1 64-bit or Windows 10 64-bit
Processor: Intel Core i5 or equivalent
Memory: 8 GB RAM
Graphics card: NVIDIA® GeForce® GT 1030 and higher
DirectX version: 11
Storage: Please reserve 30 GB of space

Android
>>>Recommended configuration<<<
CPU: Qualcomm Snapdragon 845, Kirin 810 and above
RAM: 4 GB and above
Recommended system: Android 8.1 and above
>>>Supported configuration<<<
Compatibility requirements: Arm v8a 64-bit device
Memory: 3 GB and above
Supported system: Android 7.0 or above
Storage: Please reserve 8 GB of space

iOS
>>>Supported/Recommended devices<<<
iPhone 8 Plus, iPhone X, iPhone XS, iPhone XS Max, iPhone XR, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPad Air (3rd generation), iPad mini (5th generation), iPad Pro (2nd generation) 12.9 inches, iPad Pro (2nd generation) 10.5 inches, iPad Pro (3rd generation) 11 inches, iPad Pro (3rd generation) 12.9 inches, iPad Pro (4th generation) 11 inches, iPad Pro (4th generation) 12.9 inches
Supported system: iOS 9.0 and above
Storage: Please reserve 8 GB of space

PlayStation®4
>>> PlayStation®4, PlayStation®4 Slim, PlayStation®4 Pro
Storage: Please reserve 30 GB of space

We are continually working to optimize Genshin Impact for supported devices. If there are any changes in the future, we will notify you as soon as possible on our official community platforms.

Greetings, Travelers!

We have two pieces of news to share today that Travelers have been very eager to know, so listen closely q(≧▽≦q)

---Genshin Impact releasing on iOS/Android/PC before October---

That's right! Genshin Impact will officially open its doors on iOS/Android/PC platforms before October! Travelers will then be able to freely visit the continent of Teyvat to start an adventure of their own. Remember to stay tuned to announcements from our official channels for the exact release date!

---PlayStation®4 Closed Beta reopening---

In order to provide all Travelers with a smoother, higher-quality Genshin Impact experience on PlayStation®4, we will once again hold a closed beta test for the platform on July 30. Due to limitations on the test platform and server regions, we will only be able to invite a portion of eligible Final Closed Beta applicants on PlayStation®4 from the North and South American regions. We apologize to any Travelers not invited and ask for your understanding in this matter. We will finish sending out invitation letters for this closed beta by July 29, 18:00 (UTC+8). As such, we ask that all Travelers who meet the requirements above to check their emails in a timely manner.

Are you ready, Travelers? Let's step into this vast magical world of adventure together!

The Genshin Impact Final Closed Beta is now underway! Travelers, are you ready for the journey ahead?
The Final Closed Beta is a limited-access beta at the end of which all user data will be deleted. The platforms supported are PC, iOS, Android, and the PlayStation®4 system.
(Note: Genshin Impact is still in development and this beta version is not indicative of the final product.)

Beta Period
July 2, 2020 19:00 (Subject to change. Refer to in-game notices for the exact time.)

Rules
▌To ensure a smooth gaming experience during the beta, please read the following rules carefully:

-In the interests of game fairness and order as well as to protect Travelers' interests and account information, we reserve the right to take measures (including but not limited to banning user accounts) in response to the sale, purchase, or sharing of beta accounts. To avoid any unnecessary personal losses, please ignore any party who claims to be able to sell you the Genshin Impact installation package or share beta account access with you.
-You can switch between platforms in this beta, but your beta access rights on each platform will only be linked to the device on which you log in for the first time. Your account will be automatically blocked if you attempt to log in on a new device on that platform thereafter. To prevent the potential sale/purchase/sharing of accounts during the Final Closed Beta, we will not unlock banned accounts in any cases where the ban has been triggered by switching devices on the same platform.
-Please refrain from changing the hardware configuration and updating system software on your device for the duration of the Final Closed Beta.
-We strongly prohibit the use of external plug-ins, trainers, or other third-party tools that could harm the balance of the game. If discovered, we will take appropriate actions, including but not limited to removing inappropriately-obtained rewards, suspending accounts, or banning accounts.
-As we are still working to optimize controller support during the beta, we recommend that Travelers use a mouse and keyboard.

Game Guide
PC: Press Esc to open the Paimon Menu, then click "Guide".
iOS &amp; Android: Tap Paimon to bring up the menu, then tap "Guide".

Feedback & Suggestions
We encourage Travelers to contact us via the following methods with any feedback or suggestions about Genshin Impact:

Feedback on Game Issues
PC: Press Esc to open the Paimon Menu, then click "Feedback - Contact CS".
iOS & Android：Tap Paimon to bring up the menu, then tap "Feedback - Contact CS".

Suggestions
PC: Press Esc to open the Paimon Menu, then click "Feedback - Suggestion".
iOS & Android: Tap Paimon to bring up the menu, then tap "Feedback - Suggestion".