Hero Plus
Maintenance 04/15/2020
We will be performing maintenance at 23:00 PM (PDT) on 04/15.
We expect this maintenance to last about 2~3 hours.
Kindly find detailed information below.
Downtime: Apr 15, 23:00 PM - Apr 16, 00:00 AM (PDT)
Link > Maintenance 04/15/2020
1. [END] Easter Events
2. [New] Wash your hands EXP Party (Zhuang VS Shao)
3. Premium Shop Update
Regards
Hero Team
Maintenance 04/01/2020
Dear Hero Community <3
We will be performing maintenance at 23:00 PM (PDT) on 04/01
Downtime:
April 01, 23:00 PM (PDT) - April 02, 01:00 AM (PDT)
Kindly find detailed information below.
Link > Maintenance 04/01/2020
- Easter Event(4.02~04.16)
- Wash your hands [Zhuang VS Shao] (04.16~)
Best Regards,
Shadow
Steam Top-Up Issue Fixed
Thank you for your patience!
We have finished Steam Top-Up Issue.
For now, steam players will top-up Ncash normally.
Much appreciated.
Best Regards,
Hero Team
Steam Top-Up Issue
Our New Top-Up page is Now Live!
After this maintenance, the Top-up page has been renewed.
However, the following page will be unavailable this week.
- nCash charge via Steam will not be able until further notice
- nCash charge via BoaCompra, Paysafe will not be able
until further notice
Our team will do our best to solve the problems above
as soon as possible.Once the issue is fixed, it will be informed
via notice.
Once again, we sincerely apologize for any
inconvenience caused by this inconvience issue.
Best Regards,
Hero Team
Server Stability Maintenance 02/24/2020
We will be performing Server maintenance at 15:00 PM (PDT) on 02/24.
We expect this maintenance to last about 7~8 hours.
Kindly find detailed information below.
Downtime: Feb. 24, 15:00 PM (PDT) - Feb. 25, 00:00 AM (PDT)
[Server Stability Maintenance]
Players will not be able to log into Hero server during the
Maintenance period.
In addition, players will not able to top up Ncash during the maintenance.
We will keep monitoring Hero community and do our best to
deliver best gaming experience to Hero members.
We wish you the best of luck with your playing !
Link > http://hero.netgame.com/
─────────────────────────────────────────────────────
Regards
Shadow
[Notice] How to send a ticket? (How to contact the hero cs team?)
If you have a problem with game play OR
You wish to report ingame bugs and bad players,
please follow the instructions below and send us
your support request.
Website
1. Create a Netgame account on
http://www.netgame.com/
2. Visit http://lounge.netgame.com/support/home
3. Click "New support ticket" to send us a ticket
Much appreciate your understanding this issue.
Regards
Shadow
Hero Plus Maintenance&Thanksgiving-day Event
We will be performing maintenance at 23:00 PM (PDT) on 11/13.
We expect this maintenance to last about 2~3 hours.
Kindly find the detailed information below.
Downtime: Nov. 13, 23:00 PM (PDT) - Nov. 14, 01:00 AM (PDT)
Details
1. Happy Halloween Event(END)
2. Update Issue
3. Premium Shop Update
4. Thanksgiving Day Event(NEW)
5. Compensation EXP Event
6. Notice for Next Update
Link > Maintenance 11/13/2019
Regards,
Hero Plus
Emergency Maintenance issue
We have confirmed that the server was disconnected for a bit.
Thus, we had emergency maintenance at that time in order to fix the server issue,
some player has experienced inconvenience disconnection issue.
If you have any questions, please don't hesitate to contact us.
Lounge
[detailed information]
Emergency maintenance
[Complete] Emergency Maintenance
Compensation EXP Event
Much appreciated your kind understanding.
Regards
Hero Plus
Hero Current Issue
[Maximum Aid Time issue]
Please check our notice on the website.
http://hero.netgame.com/
Much appreciated.
Regards
Hero Plus
[EVENT] Happy Halloween Party (10/07~11/14 2019)
In celebration of Halloween, Netgame will release
a special event map where things are getting spooky.
And that's not all!
NEW Halloween events and items will be added to Hero during the event period.
A. Check-in Event
B. Hello, Mr.Camel (Boss Event)
C. Maple leaf and then special buff
2. Premium Shop Update
3. Upgrade Event
If you want to know the Halloween event in more detail,
please check our website.
Link > http://hero.netgame.com/
Best Regards,
Hero Plus