Dear players, after a thorough investigation for nearly a day, we have tested various major bugs. I am sorry for making you wait so long. We are also eager to fix it ASAP. I'm here to let you know that the server has been restarted, and you can log in the game. If you have any questions, you are welcome to submit them to our online customer service. If you urgently need to deal with "the missing items and game progress" please contact our discord community manager. and please check your in-game mailbox and receive server outage compensation. Thank you all for the long-awaited compensation gift!
About server fixing progress and follow-up compensation
Dear players, after fixing the server data upload issue this afternoon, we discovered some potential risk issues during testing, and are currently working on fixing them. At present, it is impossible to predict the time required, and there is a possibility that the repair and launch will not be able to be successfully launched tonight. We are so sorry for this long-term server outage, which had a great impact on players. While we are working hard to repair it, we are also preparing to provide players with a better in-game compensation package. The specific content will be updated later. published later. Once again, I sincerely apologize for the server outage!
We are fixing the server data uploading problems, it may take another few hours
Dear players, after we repaired the server problem and went online in the early morning, some players reported that there was a save file loss problem. Due to the high occurrence rate, it has exceeded our ability to handle it manually. After investigation, we found that there was a problem with the data upload of the server. In order to avoid further file loss and restore the player's save files, we are urgently repairing it. It is expected to resume online several hours later. At that time, if players still have the problem of save file loss, please contact the discord community manager to handle it manually.
Server failure! we need more time to fix the problem
Dear players, I'm very sorry that after several repair attempts, our technicians have not found a solution to the server failure problem for the time being. I'm afraid we need you to give up waiting tonight. We will inform you in time from all platforms after repairing the problem. We apologize for the inconvenience to players.
Temporary maintenance of server
Temporary maintenance of server
Due to the overheating of the computer room, the server needs to be temporarily shut down for maintenance after receiving the message, which is expected to be completed in half an hour. Due to the lack of notice due to time constraints, this maintenance treatment will compensate spark hammer · dark night skin.
Notice about the adjustment of character and kingdom system
Dear all! for the question about kingdom and character data that were ask by a lot of players, our team decided to make adjustments after in-depth discussion. Now, relevant development and testing work has been started. The adjustments are as follows,
1. After being removed from the kingdom by the kingdom owner, the player can retain personal character data (status, Artifact, skills, Spells, etc.), including personal level and equipment, but cannot bring out any items that belongs to kingdom.
2. After being removed from the kingdom by the kingdom owner, the personal character data can be inherited to the player’s own kingdom. If you have already established a kingdom of your own, you can choose whether to replace the character data of the personal kingdom or not.
The relevant work may take two weeks due to various issues involved. During this period, if the owner removes members maliciously, you can report to the administrator through the official discord channel, and we will try to deal with it manually.
Quick answers to frequently asked questions
Q1:The game crashes without even entering the main interface when clicking on the Steam library page. Solution: Try to delete the entire folder C:\Users\username\AppData\Local\TalesOfWild. This directory can be accessible by running %appdata% through cmd to open the C:\Users\Admin\AppData\Roaming path of your computer. Then go back to the parent directory and enter the Local directory, delete the entire TalesOfWild folder. Please try it, maybe it will help you. Delete the file that shown in the red box.
Prompt to download and install c++ problem: deal with the download and installation according to the prompt, download the Baidu network disk download processing package link: https://pan.baidu.com/s/1cSrFGTpOl4RDHJuMY99KdQ Extraction code: e8pw
Q2: Other game crashes as below Solution: When encounter such UE4 fatal error, try to solve as below: Try a low image quality setting. 1.Set FrameRateLimit less than 60,and turn on the VSync 2. Enter NVIDIA control panel,and select “Use the advanced 3D image settings” 3.Switch to “Manage 3D settings”→”Program Settings”,select(or add) Cultivation Tales.exe startup file Setting Triple buffering On Anisotropic Filtering Off Low Latency Mode Ultra Texture Filtering-Quality High Quality Save it
Notice, After conducting tests, this method can solve the rendering crash problem of some computer configurations, which can not be completely solved. AMD users need to adjust similar settings by themselves
The official apologized for the server problem in the release of "too wasteland"
First of all, thank you very much for your attention and support. On behalf of the production team, I would like to extend my most sincere apology for the server accident on the release day!
Thank you for your feedback to the players who support the purchase for the first time and then give a bad refund. I'm very sorry to bring you a bad experience. The production team never dreamed that the players were so enthusiastic about our game that we made a serious mistake in estimating the number of players, resulting in a server crash. This is our problem. You are right. After our game is improved, you are welcome to return at any time.
For the players who have been patient and tolerant to us so far, thank you for your support. We promise that as long as the game doesn't die, we will always pay attention to the feedback and improvement of players, Polish slowly and update frequently, and live up to your expectations.
Today, many players can't log in because they receive the "version is too low" prompt when logging in. For this, we have made urgent troubleshooting and repair for the problem. At present, the pressure bearing capacity of the server has temporarily reached a balanced state, and players can log in normally. We are also working hard to solve the problem of waiting in line. I'm very sorry for the inconvenience caused to players by the forbidden behavior of the official QQ group before. Please believe that our original intention is not a cold prohibition, but an emergency. The first reaction is to avoid swiping the screen and let players miss the notice uniformly sent by the administrator. I hope you will understand!
Thank you again for your tolerance and support for "Taihuang Chujing". I'm ashamed that our small studio has limited capacity. After today's events, I don't dare to boast that there are no problems at all, but what we can guarantee is that we will actively collect feedback and try our best to solve and improve problems at the first time. As long as we can live, we will update the game until the producer is bald and the studio can't live!
We hereby declare that we will not run away! Can't run! Can't run!
For the experience impact caused by this accident, we have brainstormed the compensation scheme for players, and we will give back to you to apologize at that time.
At present, the troubleshooting of the server attack problem has been completed,
At present, the troubleshooting of the server attack problem has been completed, which has stabilized the server traffic problem. However, due to the excessive number of players, we need to queue up, mainly to prevent the server from crashing again. We have applied for this problem to the server provider, and then we will deal with the queuing problem.