Twin Saga
PM Letter - February 2018
at start I wish you all the best in 2018! I was thinking about some boring introduction, but it’s better if you simply meet me on Discord if you have some question about my life, hobbies and secret dreams :P I have been leading the Aura Kingdom team before and the time has come to be a part of the Twin Saga team. I joined the team already in November so by now I am familiar with the game and already started some projects to improve it.
And now let’s move directly to some important game topics.
We promised to accelerate the frequency of patches. We are working on it, but sometimes unexpected stuff happens and everything gets delayed. Patch 10 was planned for January, but due to some complications it had to be postponed to start of February. The most important thing is that it’s coming and it’s full of new content, especially the most anticipated increase of level cap to 75!
The question about the new PvP gear is still hanging in the air but it will take some more time to introduce it in game. Higher PvP gear than Lv60 is not yet developed in the TW version. We work with X-Legend on a solution.
With the start of February, we are also launching new sales plan. We cut some stuff from our Webmall and moving as many items as possible into the in-game shop to make it more convenient for everyone. In the Webmall will stay only special packages, newly released items and Senshis. In the in-game shop you will be able to purchase all available costumes and mounts, including formulas and blue versions of the newest items! On top of that also increased variety of consumables. The in-game shop will now be updated every time a new item is released so you can immediately purchase the blue version and the formula. We also played a bit with the prices. On top of that, we finally start to use the weekly schedule for Astral Puzzle so it should automatically reload at midnight server every day or two days. So Make sure to check it out.
Some players were asking about the marketing plan for Twin Saga. I can assure you that marketing around the game is going on constantly. It’s a bit more business talk here, but we are planning to expand our marketing campaign during February to attract new players. We had some issues with newsletters during Christmas caused by the change of the marketing team. Such issues didn’t come at the right moment, since we had to cut some Christmas newsletters but we are getting back on track. Expect some more newsletters in your inboxes with the new patch and also on Valentine’s Day!
We have started a new round of AMA (ask me anything). This time not in real time, because I wouldn’t be able to reply to everything at once, but you will be able to find a form on the website where you can post your question. All the answers will be published on website right after I tackle all of them.
Expect another producer letter at the end February. Until then I will do my best to honestly answer all your questions and address all your concerns in the AMA.
Enjoy your time in-game. Our team is preparing regular events and streaming so definitely check on that!
Cheers,
PM_Belgron
PM Letter - December 2017
It’s the last month of the year. A time to come to rest, to reflect … and to play video games :-)
When I look at the past year I think we made a lot of progress on many fronts:
Patches
We increased the speed with which we release patches a lot and also made sure that our patches go live with less bugs. It is still not perfect (and most likely never will) but we are going in the right direction.
We also improved our communication about patches and the development of the game, giving you more information beforehand.
And we did all of this while releasing Twin Saga (finally!) on Steam in September. Thousands of new players came into the world of Aetherion and joined forces with our veterans.
Technical issues
In the past, Twin Saga was plagued with lags and bots. Both are mostly gone now. We also had too many downtimes due to DDoS attacks in September/October but since then our IT implemented the needed counter-measures.
Shop
We listened to your feedback and changed the shop a lot over the past months:
- We changed the structure and made the shop easier to navigate
- We expanded our direct sales of mounts and costumes, which includes offers in the loyalty shop
- Every costume release also adds the formula to the shop, reducing the reliability on luck to get the costume you want.
- We made it easier for you to gather Senshi contracts by adding the Senshi packs to the loyalty shop and gave you more opportunities to get contracts in-game.
We are quite happy with the revamped Itemmall and Webmall. We are aware that some of the prices need to be fine-tuned, but the overall structure is working.
It also feels that the Astral Puzzles receive more negative feedback than in the past. With the revamp of the shop out of the way, the Puzzles will be the focus of our next improvements.
But enough of the past, back to the present: Patch 9 is live and I hope you are enjoying it!
You surely have noticed that it is smaller than our other patches. We had to postpone some of the planned contents to Patch 10, to make sure we have Patch 9 ready in time for the Christmas season.
We did use the time to change some things outside of the game that will have a positive impact. We have a new and shiny forum, that is not only quite a pleasure to look at, but also easier to use and moderate.
We also restructured our GS team in the last weeks and they are now known as GMs. This will help us to provide better support, better event coverage, a better moderation of our communication channels and overall a better playing experience.
And we can use the additional time now to prepare for Patch 10. Testing and translating are not affected by the patch freeze, so a much bigger Patch 10 with a lot of new content is waiting for you in 2018.
Sadly, I will not be your product manager at that time anymore, as I am taking over a new project here at Aeria Games/gamigo. But I will leave you in good hands, PM_Belgron already worked on X-Legend games before and is more than capable to further improve Twin Saga for all of you. And more importantly: The manager may change, but the team of Twin Saga stays the same, and they do actually all the work ;-)
I really enjoyed my time with the Twin Saga community and will keep an eye on the game. Take care.
PM_Ancalagon out.
Producer letter - November
I hope you enjoyed the Halloween events and got your fair share of candy Smile
After the very pleasant September, October was bit rough for us. And I am not talking about the autumn weather.
We were plagued by repeated DDoS attacks that disrupted the playing experience again and again. It took quite some time for our IT to perform all the needed measures to protect us from these attacks (not that I blame them. This was not a trivial task!). The good news is that the work on these protective measures is completed now and we had no further disruptions since then. So we should be safe for the foreseeable future.
Patch 8 went online with more bugs than we would have liked. Although they were fixed within a week and were not severe enough to break the game, this is not the smooth patching experience we want to provide.
On the plus side we were able to implement the Terracottage Racing ahead of its planned schedule, something that was requested during the AMA. For Patch 9 we will not be able to do something similar, as we want to patch again in November to be ready for the Christmas season.
Yes, that means we are already planning ahead for December. Our CMs Bonny and Danmaku are preparing the events and give-aways for the Advent season to make sure everything is ready in time and as merry as possible!
For November we will do some small changes in the ItemMall. We will mostly change some of the costume prices and maybe add something to the loyalty shop. We will inform you when these changes are finalized.
Thank you all for your patience in the last weeks and enjoy the excuses the bad weather gives you for spending more time in Twin Saga Wink
Maintenance is over: Bug fixes!
The game is open now, thanks for your patience!
We are glad to announce you that some issues from Patch 8 were fixed:
- Senshi can now be used in new dungeon "Foreboding Garden" (solo).
- Drops from new dungeon "Foreboding Garden" are now displayed properly.
- It is now possible to teleport to the new dungeon "Foreboding Garden" and the new Lab.
- Terracottage race rewards should be sent properly in your mail system.
- New Lvl 68 gear can now be crafted.
- Some localization mistakes have been corrected.
Have a wonderful journey on Aetherion!
Your Twin Saga Team
Patch Notes - October 2017
Foreboding Garden (Solo) and Foreboding Garden (Party)
A secluded garden deep in the mountains. The resting place of an ancient tyrant who is said to be awakening.
The dungeon is available for LV 70+ characters.
Orange LV 70 Starstones and LV 68 golden sets can be dropped.
L68.(Party) Oubliette Labs
Magic and science meet within these dank and tenebrous walls. Naught but rumors speak of the horrors performed inside...
New Lv70 Armor and Weapon EXP Crystals can be obtained.
L68.(Party) Oubliette Labs will have one entry each day resetting every 120 minutes.
The location of the portal is (746, 600) in Sanctopolis: Prismatica.
Terracottage Race
A new feature has been added: The Terracottage Race
It will open twice every day from 17:30 - 18:00 and from 22:30 - 23:00 Servertime.
Senshi KITTANA
Meet the
Dark Kitty Sorcerer: Kittana
A new Senshi questline is available in Maplewood Glen.
You can complete the questline once to obtain one Kittana Senshi contract.
You need 10 contracts to summon her.
Halloween Event
A new NPC named " Jack" will replace the "" in The Royal City of Arcadia thus ending the Love-Letter hunt and introducing the new Halloween Event.
He will send you on a quest to go "Trick or Treating". Various NPCs prepared small questionnaires, rewards depend on your answers.
Buffs, Loyalty Points and Items such as the Pumpkin Baron Lollipop!
When killing monsters in Solo and Party Dungeons there is a chance to drop "Lost Ingredient Bag" which contains ingredients that can be exchanged for buff items.
Carnival of Animals
You can find a second Event-Character in The Royal City of Arcadia at (373 396) which is called " Persimmon Kitty".
When finishing Solo and/or Party Dungeons there is a chance to spawn a special boss (blue tiger) who will drop Haetae's Soul.
This item can be exchanged for buffs or various items such as new furniture.
Misc
Crafting Worldbosses have been implemented, at various times one out of four worldbosses can appear in Meridia which can be fought with crafting tools.
Here is an example:
Crafting with the following three items now awards EXP:
- Golden Fruit
- Enchanted Fruit
- Orange Grass
Known issues
The Loyalty Points item have been reported to remove their CD.
Hallowed Radiant Wings Hairdo not being dyeable has already been forwarded.
If you find one, let us know! :)
Report a game bug
Report a Text/Translation issue
Have fun in Twin Saga!
Producer Letter September
Dear Guardians,
The last weeks have been very successful for us. We had no major issues with Patch 7 and even before the Steam launch we could see increased activity and positive feedback.
The Steam launch itself has surpassed our expectations ( You can get the Steam version here: http://store.steampowered.com/app/454910/Twin_Saga/). Thousands of new players have joined us and I want to use this opportunity to welcome all you new Twin Saga players: The Twin Saga team is glad to have you here and we hope that you enjoy your time!
I also have to cheer again for the amazing live stream with Danmaku and Nethiry on our anniversary. Danmaku had to endure a vicious taste bud torture during the celebrations, but in turn we had the most viewed live stream in the history of Twin Saga. So from my perspective his sacrifice was worth it Very Happy
In case you have missed it you can still watch it here: https://www.facebook.com/TwinSagaGame/videos/1439478326132975/
Of course not everything went perfectly smooth. In the last two weeks we have been plagued by DDoS attacks, some directed at Twin Saga, some of them targeting other Aeria games. Our IT responded quickly every time and managed to shut down these attacks as fast as possible. And they have been working very hard to better protect our systems are against future attacks.
But enough of the past, let’s look at the future. Patch 8 is already on our test server and we are in the middle of testing all the new features and translating all the new texts. It is still too early to announce the release date, but we expect it to be available in October.
For future patches we will try to get some the features you requested during the AMA sooner than initially planned. So far we managed to get one major feature of patch 9 to be released in Patch 8 Smile More on that when we are further in the testing process and can start on communicating about the patch content.
And I want to stress again that we are always open for your suggestions and your feedback. We have reworked the WebMall, ItemMall and the Loyalty Shop with your feedback in mind, but that does not mean that these are now set in stone. Let us know what you think of the changes and we can improve it further.
Thank you for your support during August and have fun in Twin Saga!
PM_Ancalagon
Event Calendar
Don't forget to check our event calendars regularly to stay up to date with our in-game and forum events!
US - EN
EU - FR
EU - DE
We are looking forward to meeting you in game!
Your Twin Saga Team
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Twin Saga is live on Steam!
Dear all,
Great news! To celebrate the first anniversary of its release, Twin Saga is finally live on Steam! Players should now be able to start downloading and playing the game.
Today, at 5pm CEST (8am PDT), our team will be hosting a special Facebook stream to celebrate the event! :tschill:
Join us here: facebook.com/TwinSagaGame
You will find guides and and all kinds of information in the official section of our steam forums:
http://steamcommunity.com/app/454910/discussions/1/
Please don't hesitate to contact our staff (look for the GS or GM tags) if you have questions or if you're encountering an issue. We'll be glad to help! :tslike:
We wish you all a lot of fun in the magical world of Twin Saga!
- Your Twin Saga Team