■ Event Details - You can obtain rewards through your mailbox by logging into the game every day during the 5-day event period. - You must obtain your rewards directly through your mailbox, and obtained rewards will be sent to your Bag. - The attendance reward mail can be obtained by 23:59 (UTC+9) on the day the mail is sent.
■ Event Rewards
■ How to Participate - Log into the game and obtain your rewards through your mailbox.
■ To Note ※ You can obtain rewards through your mailbox by logging into the game every day (00:00-23:59 (UTC+9)) during the event period. ※ You must obtain your rewards directly from your mailbox, and obtained rewards will be sent to your bag. ※ The attendance reward mail can be obtained by 23:59 (UTC+9) on the day the mail is sent. Rewards that are not obtained within the mail expiry time will expire and disappear. ※ The rewards will only be sent once per account, and the mail will be stored for 3 days (72 hours). ┗ You can only obtain the reward from either Standard or Season Mode. ※ Event rewards can only be obtained by accounts that were created before the event began and cannot be obtained by accounts that were created after the event began.
We hope you enjoy your adventures in UNDECEMBER with this bountiful event!
Thank you.
Dec. 27 Expected Temporary Disruptions to the Game on the Asia Server
Greetings, Rune Hunters.
We would like to inform you that there will be temporary disruptions to the game's service on Dec. 27 (Fri) during the time outlined below to stabilize game services.
Please see below for more details.
[Dec. 27 Expected Temporary Disruptions to the Game on the Asia Server]
2. Details - The issue where 'Chaos Mission Ranking' malfunctions on the Asia Server will be fixed.
3. Compensation for the Issue - Gemstone of Courage x3,000 - Gold x300,000 - Croco's Precious Fragment x3 - Rune Hunter Coin x1,000 * You can obtain the compensation through your mailbox until Dec. 29 2024, 23:59 (UTC+9). * The compensation for the issue will only be sent once per account for both modes, and the mail will be stored for 3 days (72 hours). ┗ You can only obtain the compensation from either Standard or Season Mode. * The compensation can only be obtained by accounts created before the mail is sent. It cannot be obtained by accounts that were created after the mail has been sent.
4. To Note - Please note that those who are already logged into the game during the time above will experience temporary disruptions. - You will not be able to enter the Auction House, Constellation of Time, Chaos Dungeon, and Eunos Dungeons 10 minutes before and after the outlined disruption time above.
We will always strive to maintain the quality and reliability of our services.
Thank you.
Advance Notice on Upcoming Changes with Jan. 9 Update
Greetings, Rune Hunters.
There will be various changes coming into effect with the new update that is taking place on Jan. 9 (Thu).
Among these changes, we would like to inform you in advance of the content that will be reset, information regarding the end of Season Re:Birth, as well as content adjustments that will take place in preparation for the Season 'Trials of Power' update.
◈ Auction House Suspension Measures
◆ Auction House Suspension Measures After Jan. 6 (Mon) 2024, 11:00 (UTC+9), you will no longer be able to register new items at the Trading Post and Auction House and will not be able to bid on items that have been registered at the Auction House. Items that have been registered before the patch will remain registered in the Auction House for their remaining time and can be purchased through buyout.
◈ Content Reset
◆ Season Mode Chaos Statue Information Through the Jan. 9 (Thu) update, the Chaos Compendium Score and Statue Level in the Season mode will be integrated to the higher one between the Season mode and Standard Mode. ※ The Chaos Statue of the Standard Mode will not be reset. ※ Even after the Jan. 9 (Thu) update, Chaos Cards, Traces of Memory, Exodium Cards, and Chaos Key and chests containing them will remain.
◆ Chaos Rune and Chaos Ring Reset With the Jan. 9 (Thu) update, your Chaos Rune and Chaos Ring of the Chaos Statue will be reset. ※ Upon reset, equipment information of Chaos Rune Cast, Chaos Runes owned in Storage and Bag, and Chest items containing Chaos Runes will be deleted.
If you have any unclaimed rewards saved in the Chaos Ring, please claim them before the maintenance.
◆ Black Market Reset With the Jan. 9 (Thu) update, the Black Market's Friendship level, item list, saved items, and Pirate's Coins will be reset.
The Pirate's Coins and Pirate's Coin Chests that you own will be deleted with the update.
Your saved items on the Black Market will be deleted after the update, so please purchase them before the Season Trials of Power maintenance.
◆ Relic and Zodiac Reset After the Jan. 9 (Thu) update, your Relics and Zodiacs will be reset.
Your Relic Level and EXP, and any Light of Life that you own, will be combined based on whichever values are higher out of Season/Standard mode.
All Avatar information will be reset and Divinity Points will be given depending on your combined Relic Level.
Please log in after the update to activate your character's Relic Avatar and reassign your Divinity Points, as well as your Zodiac Traits and Stat Points.
◆ Constellation of Time Reset After the Jan. 8 (Thu) update, your Constellation of Time stage and your Powerful Emotions will be reset.
Please ensure that you complete any Constellation of Time stages you are playing before the update.
◆ Zodiac Stone Emotion Engraving Reset After the Jan. 9 (Thu) update, your Emotion Engravings on Zodiac Stones will be reset.
You can perform Emotion Engraving again through Constellation of Time after the update.
◆ Solo Descent Raids Reset After the Jan. 9 (Thu) update, your Solo Descent Raids information will be reset.
Please ensure that you complete any Raid you are playing before the update.
◆ Mastery Reset After the Jan. 9 (Thu) update, your Mastery will be reset.
Your Mastery Level will be combined based on whichever level is higher out of Season/Standard mode. Please log in after the update to reassign your reset Mastery Points.
◆ Rune Master Points Reset After the Jan. 9 (Thu) update, Rune Master Points consumed for The Path of the Rune Master, unlocking Skill Slots, etc., will be reset.
Please log in after the update to reassign your reset Rune Master Points.
◆ Offering System Reset After the Jan. 9 (Thu) update, your Offering Mission progress and used Offering Points will be reset.
Offering Points from the previous season will be added up and will be able to be used in the new season. ※ Offering Points obtained during the Season Re:Birth remains until the Season Trials of Power.
◆ God's Blessing / Character Traits Reset After the Jan. 9 (Thu) update, your God's Blessing and Character Traits will be reset.
Please log in after the update to reassign your reset God's Blessing and Character Traits.
◈ Balance and Content Adjustments
◆ Changes to Skill & Link Rune Effects With the Jan. 9 (Thu) update, certain Runes' effects will be changed.
◆ Balance Adjustments to Skill & Link Runes - With the Jan. 9 (Thu) update, the balance for certain Runes will be adjusted.
◆ Improvements to Zodiac Nodes - The effect of the 'Acid Manipulator' Specialization Zodiac will be improved. - A new effect of the 'Enlargement' Specialization Zodiac will be improved. - Certain effects of the Specialization Zodiac Cosmos Node will be improved. - Steel, Sadness, Torch, and Tipan Specialization Zodiacs will be changed. - Hammer, Wrath, Bonfire, and Flame Specialization Zodiacs will be changed. - Darkness, Stra, Fisherman, and Sailboat Specialization Zodiacs will be changed. - Brilliance, Vacuum, Waterfall, and Pirate Specialization Zodiacs will be changed. - Dawn, Hail, Monsoon, and Sympathy Specialization Zodiacs will be changed. - Respiration, Corpse, Wisp, and Executioner Specialization Zodiacs will be changed.
◆ Improvements to Gear Options Through the Jan. 9 (Thu) update, elements of certain Legendary and Ancient options that do not fit their concepts will be adjusted.
◆ Change of Item Stacks The maximum stacks of certain consumable items will be adjusted.
◆ Improvement of Stat Calculation The formula of the Movement Speed stat will be improved.
◆ Change of the Rule for Solo Descent Raids Honorable Statue Registration With the Jan. 9 (Thu) update, the rule for Solo Descent Raids Honorable Statue registration will be changed.
◈ Information on the End of Re:Birth
◆ Season Mode Items That Will Be Moved to Standard Mode at the End of Season Re:Birth
◆ Items That Will Be Moved to Temporary Storage at the End of Season Re:Birth - The items in your Season Character's Storage will be moved to Temporary Storage. - The items registered in your Season Character's Unique/Rune Compendium will be moved to Temporary Storage. - The items in your Season Character's Alchemy Slots will be moved to the Temporary Slots per mode. - The items in your Season Character's Mailbox will be moved to the Temporary Slots per mode.
◆ To note ※ Items stored in the Standard Mode Temporary Storage and Temporary Slot during the Season Re:Birth will be removed after the Jan. 9 (Thu) maintenance and cannot be restored. └ If you have any items in the Temporary Storage or Temporary Slot, please obtain them before the beginning of the new season. ※ We will not be able to offer you any assistance for any Black Market items that you do not claim before the Jan. 9 (Thu) maintenance. ※ We will not be able to offer you any assistance for Temporary Storage and Temporary Slot items from previous seasons that have been deleted once the new season begins.
※ The information may change when the update takes place.
We hope that the information above will help you avoid any inconvenience as you play the game. We hope you are looking forward to the new update and Season Trials of Power.
Thank you.
Holiday Special Login Event
Greetings, Rune Hunters.
Celebrate the special Holiday of December 25th, with UNDECEMBER's Holiday Special Login Event!
■ Event Details - You can obtain rewards through your mailbox by logging into the game every day during the 3-day event period. - You must obtain your rewards directly through your mailbox, and obtained rewards will be sent to your Bag. - The attendance reward mail can be obtained by 23:59 (UTC+9) on the day the mail is sent.
■ Event Reward
■ How to Participate - Log into the game and obtain your rewards through your mailbox.
■ To Note ※ You can obtain rewards through your mailbox by logging into the game every day (00:00-23:59 (UTC+9)) during the event period. ※ You must obtain your rewards directly yourself, and obtained rewards will be sent to your bag. ※ The attendance reward mail will arrive by 23:59 (UTC+9) on the day the mail is sent. Rewards that are not obtained within the mail expiry time will expire and disappear. ※ The reward will be sent once per account, and the mail will be stored for 3 days (72 hours). ┗ You can only obtain the compensation from either Standard or Season Mode. ※ Event rewards can only be obtained by accounts that were created before the event began and cannot be obtained by accounts that were created after the event began.
We hope you enjoy your adventures in UNDECEMBER with this bountiful event!
Thank you.
Regarding the Issue Santa Costumes Disappear
Greetings, Rune Hunters.
We apologize for the inconvenience caused by 'the issue where purchased Santa Jacket, Santa Hat, and Holiday Star Costumes disappear when restarting the game' that was fixed during the Dec. 19 (Thu) server patch. ※ [Link to Dec. 19 Bug Fixes and Current Known Issues]
If you experienced the issue and your purchased Santa Costumes (3 types) disappeared, please contact Support and we will make an effort to assist you with item recovery as quickly as we can.
We apologize again for the inconvenience this issue caused. We will always strive to maintain the quality and reliability of our services.
Thank you.
Dec. 19 Server Patch
Greetings, Rune Hunters.
UNDECEMBER will be undergoing a server patch on Dec. 19 (Thu) to address identified issues.
Please refer to the following information for details.
Dec. 19 Server Patch
1. Server Patch Schedule: Dec. 19 (Thu) 18:00 (UTC+9) * The server patch will proceed without maintenance. * The game will therefore be available to play while the server patch is underway.
2. Server Patch Details - The issue where 'Santa Jacket', 'Santa Hat', 'Holiday Star' Costumes disappear when restarting the game after purchase has been fixed.
3. To Note - Please exit the game completely before logging in again for the patch to be applied. - Please note that you will not be able to enter the Auction House, Constellation of Time, Chaos Dungeons, and Eunos Dungeons for 10 minutes before and after the patch.
Please be advised that players may experience temporary disconnections while the patch is underway. We will always strive to maintain the quality and reliability of our services.
Thank you.
UNDECEMBER New Product and Package Sales
Greetings, Rune Hunters.
We would like to inform you about the new products for sale and the changes in certain product's purchase limit after the Dec. 19 (Thu) 2024 update. Please see below for more details about the products, or check out the [Paid Shop] in the game.
Please refer to the information below when using the Paid Shop.
◆ UNDECEMBER New Product and Package Sales
■ Purchase Product - The products can be purchased with the [G Key] in the game or at the top right screen in the [Paid Shop].
■ New Product List (Beauty) - The products listed below can be purchased until before the Jan. 9 (Thu) 2025 maintenance. ※ The Costume, Attachment, and Pet Coupons obtained from the Holiday packages can be disassembled. If you disassemble the Coupon, you can obtain a Mileage Ticket.
■ New Product List (General) - The products listed below can be purchased until before Jan. 2 (Thu) 2025 23:59 (UTC+9).
■ To Note ※ Re:Birth Ticket obtained from Support Chest Ticket Selection Chest will be removed after the Jan. 9 (Thu) 2025 maintenance. ※ The sales period and some of the product contents may be subject to change. ※ You must have enough space in your Bag to receive the purchased products. ※ For more information on chances for chance-type items, please check the ▶Notice of our official website. ※ The refund guidelines and terms of service are available within the game and FLOOR. [Refund Guidelines and Terms of Service] ※ For inquiries about the product, please contact FLOOR Support. [Go to Support] ※ These products may be resold in the same or similar format in the future.
Thank you.
UNDECEMBER 3rd Anniversary Pre-celebration Event
Greetings, Rune Hunters.
The ‘3rd Anniversary Pre-celebration Event’ UNDECEMBER prepared for Rune Hunters to celebrate the upcoming 3rd Anniversary will begin!
■ Event Details - Clear the Holiday Event Raid at least 1 time every day during the event period to achieve the event objectives. ※ Even if you clear the Holiday Event Raid multiple times in one day, it will only count as 1 objective completed. ※ Defeating the ‘Gift King Puru’, the Holiday Event Raid boss, will count as a clear. - The rewards will be given after the event ends, according to the number of event objectives completed. ┗ Example: Participating for 4 days during the event period will count as completing 4 objectives, and participating for 10 or more days will count as completing 10 objectives.
■ Event Rewards
■ How to Participate - Log into the game during the event period and clear the Holiday Event Raid at least 1 time every day. ※ The Event Raid is available at the [Recruitment Board] in [Saluto] by selecting [Recruit]. ※ Please see [UNDECEMBER Gift King Puru Raid Event] for further details about the Event Raid.
■ To Note ※ The event rewards will be given in order after the Jan. 9 (Thu) 2025 scheduled maintenance, and when the conditions for higher tiers are met, the rewards for the lower tiers will also be given. ┗ Example: Complete 10 event objectives = 3 Episode Skip Tickets will be given. ※ The rewards will only be sent once per account, and the mail will be stored for 3 days (72 hours). ┗ The Pre-celebration Event rewards can only be obtained in Season Mode. ※ The number of event objectives completed will be calculated per account. Even if two or more characters in one account complete an objective, it will be counted as one character completing the objective. ※ The Episode Skip Ticket rewards can be used only during this Season, so please use them during the Season. ※ If you use an Episode Skip Ticket, you will not be listed on the [Season] Content Progress ranking.
Please look forward to the upcoming 3rd Anniversary of Undecember with the Pre-celebration Event!
Thank you.
Dec. 19 Scheduled Maintenance
Greetings, Rune Hunters.
We would like to inform you that UNDECEMBER will undergo scheduled maintenance on Dec. 19 (Thu) to provide even more reliable game services.
Please see below for more details on the maintenance schedule.
2. Maintenance Details 1) The 4th Void Rift rotation for Season Re:Birth will begin 2) Improvements and other changes will be made - The difficulty of the Holiday Event Raid's gameplay mechanics will be lowered. 3) New products and Holiday costumes will be added 4) Descent Raid Hard Mode monsters' levels will be increased from 130 to 145
3. To Note ■ The maintenance schedule may change depending on circumstances. ■ Gameplay will be unavailable during maintenance, so please exit the game in a safe zone before maintenance begins. ■ Please note that you will not be able to enter the Auction House, Constellation of Time, Chaos Dungeons, and Eunos Dungeons for 10 minutes before and after the patch. ※ The maintenance details are subject to change.
We will always strive to maintain the quality and reliability of our services.
Thank you.
Advance Notice on the End of Package and Product Sales
Greetings, Rune Hunters.
We would like to inform you in advance that certain packages and products currently on sale at the Shop will no longer be available for purchase after the Dec. 19 (Thu) scheduled maintenance.
Please see below for more details. We hope the information will help you avoid any inconvenience.
Advance Notice on the End of Package and Product Sales
1. Ending Date - Until before the Dec. 19 (Thu) scheduled maintenance
2. Products No Longer Sold
3. To Note ※ The relevant packages and products will only be sold until before the Dec. 19 (Thu) scheduled maintenance. ※ Collector's Recommendation/Croco's Recommendation Tickets and the accumulated 'Recommendation Bonus Points' will be removed after the Dec. 19 (Thu) scheduled maintenance.
We will do our best to continue offering even better products to Rune Hunters.
