3. To Note ■ The maintenance schedule may change depending on circumstances. ■ Gameplay will be unavailable during maintenance, so please exit the game in a safe zone before maintenance begins. ■ Please note that you will not be able to enter the Auction House, Constellation of Time, Arena, Chaos Dungeons, and Eunos Dungeons for 10 minutes before and after the patch.
We hope the information above will help you avoid any inconvenience as you play the game.
Thank you.
Compensation for the [Exclusive] High Traces of Creation Bundle Issue
Greetings, Rune Hunters.
Following the scheduled maintenance on May 8 (Thu), we confirmed an issue where Traces of Creation are given from the [Exclusive] High Traces of Creation Bundle included in the Crafting Package / Zodiac Pass.
We sincerely apologize for the confusion and inconvenience this in-game error may have caused.
The issue was resolved during the May 15 (Thu) scheduled maintenance, and Rune Hunters who used the [Exclusive] High Traces of Creation Bundle during the affected period have been compensated with the correct item — [High] Traces of Creation.
※ Rune Hunters who have not used the [Exclusive] High Traces of Creation Bundle will be able to receive the correct item after the scheduled maintenance on May 15 (Thu).
Please be advised that players may experience temporary disconnections while the patch is underway. We will always strive to maintain the quality and reliability of our services.
Thank you.
May. 15 Server Patch
Greetings, Rune Hunters.
UNDECEMBER will be undergoing a server patch on May. 15 (Thu) to address identified issues.
Please refer to the following information for details.
May. 15 Server Patch
1. Server Patch Schedule: May. 15 (Thu) 14:30 (UTC+9) * The server patch will proceed without maintenance. * The game will therefore be available to play while the server patch is underway.
2. Server Patch Details - Fixed an issue where Chaos Dungeon monster HP was abnormally altered in certain situations.
3. To Note - Please exit the game completely before logging in again for the patch to be applied. - Please note that you will not be able to enter the Auction House, Constellation of Time, Arena, Chaos Dungeons, and Eunos Dungeons for 10 minutes before and after the patch.
Please be advised that players may experience temporary disconnections while the patch is underway. We will always strive to maintain the quality and reliability of our services.
Thank you.
May. 15 Scheduled Maintenance
Greetings, Rune Hunters.
We would like to inform you that UNDECEMBER will undergo scheduled maintenance on May. 15(Thu) to provide even more reliable game services.
Please see below for more details on the maintenance schedule.
3. To Note ■ The maintenance schedule may change depending on circumstances. ■ Gameplay will be unavailable during maintenance, so please exit the game in a safe zone before maintenance begins. ■ Please note that you will not be able to enter the Auction House, Constellation of Time, Arena, Chaos Dungeons, and Eunos Dungeons for 10 minutes before and after the patch.
We hope the information above will help you avoid any inconvenience as you play the game.
Thank you.
Issue Regarding Payment In In-Game Paid Shop on AOS
Greetings, Rune Hunters.
Issue where prices of certain packages for certain currencies in the Paid Shop were set higher than the intended prices on the GooglePlay Store has been found.
We sincerely apologize for the inconvenience caused by the issue, and please see below for the affected products and the measures taken.
Notice of Compensation Distribution for 05/09 (Fri) Server Patch
Greetings, Rune Hunters. This is UNDECEMBER.
We sincerely apologize for any unexpected inconvenience caused to your gameplay due to the server patch conducted on 05/09 (Fri).
As an expression of our apologies for the inconvenience to your gaming experience, we have distributed compensation. Please check the details below.
※ For information about the 05/09 (Fri) server patch [Click here]
[ Notice of Compensation Distribution for 05/09 (Fri) Server Patch ] - Compensation Item: 50 Mysterious Rare Chaos Card Chest (Tier 1-10) - Compensation Distribution Time: 2025/05/09 (Fri) 18:55
※ Compensation items will be sent via mail and must be claimed directly. ※ Compensation can be received via mail from the time of distribution on 2025/05/09 (Fri) until 2025/05/11 (Sun) 23:59. ※ Compensation is integrated across modes and will be given only once per account. Mail will be stored for only 3 days (72 hours). └ You can only obtain the compensation from either Standard or Season Mode.
We hope that the details on known issues will help you avoid any inconvenience as you play the game.
Thank you.
May.09(Fri) Server Patch
Greetings, Rune Hunters.
UNDECEMBER will be undergoing a server patch on May.09(Fri) to address identified issues.
Please refer to the following information for details.
Announcement Regarding Compensation for the Ghieva Coin Event Shop Issue
Greetings, Rune Hunters.
We sincerely apologize for the inconvenience caused by the issue where only one item was received upon purchasing the [Gear Summon Ticket Selection Chest] from the Ghieva Coin Event Shop.
This issue, which occurred prior to the temporary maintenance on May 9 (Fri), has since been resolved.
As of today, compensation has been delivered to Rune Hunters who purchased the Equipment Summon Selection Box during the affected period.
Please see below for more details.
[ Announcement Regarding Compensation for the Ghieva Coin Event Shop Issue ]
- Compensation Eligibility: Rune Hunters who purchased the [Gear Summon Ticket Selection Chest] from the Ghieva Coin Event Shop between the maintenance on May 8 (Thu) and the issue fix on May 9 (Thu).
- Compensation Item: 9 Gear Summon Ticket Selection Chests will be provided for each purchase record
- Compensation Period: May 9(Fri), 2025 16:00 (UTC+9)
※ Rewards are sent to your mailbox, and you must obtain your compensation directly. ※ The event reward will be sent via mail once per account for both modes, and the mail will be stored for 30 days (720 hours). └ You can only obtain the reward from either Standard or Season Mode.
We hope that the details on known issues will help you avoid any inconvenience as you play the game.
Thank you.
[Completed] May. 9 Temporary Maintenance
Greetings, Rune Hunters.
UNDECEMBER will be undergoing temporary maintenance on May. 9 (Fri) 2025.
We apologize for the inconvenience caused by this maintenance. Please refer to the following information for details about the maintenance schedule.
3. To Note ■ The maintenance schedule may change depending on circumstances. ■ Gameplay will be unavailable during maintenance, so please exit the game in a safe zone before maintenance begins. ■ Please note that you will not be able to enter the Auction House, Constellation of Time, Arena, Chaos Dungeons, and Eunos Dungeons for 10 minutes before and after the patch.
We will always strive to maintain the quality and reliability of our services.
