Today we would like to go over the detailed schedule for the conclusion of Warhaven's live service on 4/4 (Thu). Please make note of the following dates to avoid any inconvenience.
▣ Warhaven End of Service Schedule
- End of Service: 4/4 (Thu) 11:00 PM PDT
* Matchmaking will be unavailable after 10:30 PM PDT to allow active matches to complete without interruption. * You will be unable download the game after 4/5 (Fri) 6:00 AM PDT.
- Official Community Closure: 4/4 (Thu) 11:00 PM PDT
The Warhaven Discord server, as well as the Twitter, YouTube, TikTok, and Facebook channels will all close in sequence upon the conclusion of service. * You will be unable to log in or use the game after the end of service. * If you wish to save any game data, please make sure to archive it before the end of service date.
- Brand Page Closure: 4/7 (Sun) 6:00 PM PDT
* The official Warhaven brand page (Link) will be operational until 4/7 (Sun) at 6:00 PM PDT. *The Steam Store page will remain open.
- Customer Service Email: help_warhaven@nexon.com
* If you have any Customer Service inquiries after the end of service, please forward your questions to help_warhaven@nexon.com.
We want to give the players who have been with us throughout Warhaven our deepest thanks. We hope that all of you will look back at the time you spent fighting alongside our 9 soldiers and 4 Immortals fondly. Developing the game and playing with you was a tremendous privilege for us.
"Let all wars end and all soldiers find salvation as their souls rest in Warhaven."
FROM WAR, TO HAVEN
Thank you!
Warhaven Refund Conditions and Schedule
Greetings from the Warhaven team!
We'd like to inform you about Warhaven's refund conditions and schedule. Please refer to the guidelines below to make your refund process go as smoothly as possible.
▣ Canceling All Transactions
[color=#FFB13F]Transactions made after the start of PRE-SEASON 2 (12/13 4:00 PM PST)[/color] will all be [color=#FFB13F]automatically refunded to your Steam Wallet[/color] [color=#FFB13F]whether they were used or not[/color]. You do not need to make separate refund requests. Refunds will be issued after service ends.
However, any transactions made by Taiwanese citizens or made in Taiwan will NOT be refunded automatically. Only partial refunds listed below can be made.
▣ Refunds for Transactions Made by Taiwanese Citizens or Made in Taiwan
In accordance with Taiwanese consumer protection laws, we will be [color=#FFB13F]issuing partial refunds after receiving refund requests and verifying personal information[/color].
▼Partial Refund Conditions
① Transactions made by Taiwanese citizens ② Transactions made in Taiwan *You are eligible for a refund if the following conditions are met.
▼Eligible for Partial Refunds
[color=#FFB13F]Any unused premium currency still owned at the point of service ending.[/color] ① Only applies to currency purchased with Steam Cash. Any premium currency obtained in-game or through events is not eligible. ② Items purchased with premium currency are not eligible for refunds, whether they were used or not.
▼Partial Refund Request Period
[color=#FFB13F]Notice Date - 4/4 11:00 PM PDT [/color] *You must submit a refund request for every transaction you wish to refund.
Partial refunds will not be sent for transactions that don't meet the eligibility conditions.
Refunds will not be sent for requests made after the request period has ended.
Refunds are only possible if all required documentation has been submitted within the refund period.
Thank you!
In-game Event Notice: Adieu Pre-Season 2
Greetings from the Warhaven team! Today we would like to introduce the Adieu Pre-Season 2 Event, which begins on 2/21 at 4:00 PM PST.
Adieu Pre-Season 2 Event
Earn World Pass EXP and Event Points each time you complete Event Quests, and get more rewards based on how many event points you have.
- One quest opens each day for seven days, based on the day of your first login. Ex) When logging in 3 days after your first login date, the Day 4 quest will unlock. - You can progress the next day's quest even if it hasn't unlocked yet. - The Event Points earned for completing quests stack, and can be used to obtain profile items or World Pass EXP. - Earn additional rewards based on the total number of Event Points you collect.
- The next day's quest unlocks each day at 00:00 UTC. If you are already logged in when the quest unlocks, please go to [ESC] → [Restart Lobby]. - Bot matches do not count towards event quest progress. - Claim rewards from the in-game event page by clicking on the reward icons. - You can view and equip profile items by clicking on your profile card, located on the right side of the [Profile] menu.
2/15 (Thu) Update Notice
Greetings from the Warhaven team! The following content will be available as of the 2/15 (Thu) update.
▣ Bug Fixes
[List] <*> Fixes a bug where the Hatchet's 'Payday' can be used in rapid sequence while using 'Headhunter'. <*> Fixes Hatchet's 'Sprint Attack' causing him to briefly apply stagger status when superior blocked.
[color="#FF6161"]* Matchmaking will be unavailable after 4:30 PM (PST) to allow active matches to complete without interruption.[/color]
■ Maintenance Schedule
2/15(Thu) 5:00 PM - 5:30 PM PST (30 Minutes)
[color="#FF6161"]* You will be unable to log into the game after 5:00PM PST.[/color]
Thank you!
2/5 (Mon) New Items Notice
✨ [color="#fff721"] Seize victory in both love and war with these sweet and sharp weapons! Choose your look and slay your enemies on the battlefield of fashion![/color]
[Sale Period]2/5/2024 (Mon) After Maintenance - Until Further Notice
* If a sale period overlaps with maintenance, the items can be purchased after maintenance concludes. [Maintenance Notice] * These products may be retired at a later date.
Sweet Tooth Package – 0 WP
❗ Available Purchases: One per Account
🔶 [Blade Weapon] Sweet-Tooth Steel
🔶 [Spike Weapon] Sweet-Tooth Spontoon
🔶 [Warhammer Weapon] Sweet-Tooth Smasher
🔶 [Guardian Weapon] Sweet-Tooth Shield
🔶 [Hush Weapon] Sweet-Tooth Stabber
🔶 [Smoke Weapon] Sweet-Tooth Censer
🔶 [Bard Weapon] Sweet-Tooth Singer
🔶 [Claw Weapon] Sweet-Tooth Slicer
* Soldier weapons included in the Sweet-Tooth Package can also be purchased separately for 0 WP.
[Notes]
- Equip outfits through the [Barracks] → [Outfits] menu. - Items are under development and may be subject to change.
2/5 (Mon) Update Notice
Greetings from the Warhaven team! The following content will be available in the 2/5 (Mon) update.
▣ New Character
Introducing the new Soldier [color="#48A7FE"]Hatchet ! [/color] Hatchet is a soldier whose attacks are characterized by collecting gauges that are used by attacking and defending.
1) Obtaining Hatchet - To unlock Hatchet, the players must go to [Barracks > Hatchet > Click “Start Quest” button] and complete the quest “win a game”. : Quest progression only counts after clicking on the [Barracks > Hatchet > “Start Quest” button].
2) Skill Intro
▶ Basic Attacks
Horizontal Attack: Swing the weapon horizontally.
Vertical Attack: Swing the weapon vertically. This ignores the guard-breaking attacks.
Sprint Attack : Attacks and moves forward while sprinting.
▶ Skill
Grind : Spins and attacks multiple times. The skill consumes the gauge.
Starting work: Hold a special stance with an unstoppable effect.
Headhunter: Perform a quick downward slash attack while in stance.
Bloodmoney: Performs an unblockable downward slash attack while in stance, which can do a lot of damage depending on the remaining gauge.
▶ Passive Ability
Greed: It fills up slowly over time, gained by attacking, defending, and taking damage, and consumed when using special skills.
※ The players are able to learn Hatchet's skills in Advanced Boot Camp.
▣ General
[Bard, Claw, and Hatchet] These soldiers [color="#FFA83F"] will have lower requirements for unlocking them in the quest from now on. [/color] (Before) Win 5 games → (After) Win a game
Change so that Autonomous Relics cannot be placed near Capture Pulleys.
Adds the following text to the Claw 'Blitz' skill guide: "Give a short stagger to blocked enemies.”
The Recruitment Event will end.
[color="#FFA83F"] The period [/color] of ‘New/Returning Countdown Event ’and ‘World Pass’ will be [color="#FFA83F"] changed. [/color] (Before) 2023.12.13(Wed) after the Maintenance ~ 2024.3.6(Wed) 15:59 PM [PST] (After) 2023.12.13(Wed) after the Maintenance ~ 2024.4.4(Thu) 9:59 PM [PST]
[color="#FFA83F"] The quest requirements [/color] for some outfits are [color="#FFA83F"] lowered [/color].
The[color="#FFA83F"] available matching regions [/color] have been [color="#FFA83F"] reduced [/color]. - Available regions: Hong Kong/ Virginia/ Oregon/ Frankfurt
▣ Bug Fixes
Fixes characters not reaching their maximum speed and moving slowly when they move.
Fixes Warhammer's 'Hammer Blow' not starting to charge when jumping just before it starts charging.
Fixes an issue where Blade can skip the jump and attack after an 'Ox Slash' hit.
Thank you.
In-game Event Notice : Heartflame Festival
Greetings from the Warhaven team!
We're happy to announce that the 'Heartflame Festival' event will begin on 2/5 PST!
Heartflame Festival
- Complete quests to receive bonus points for the event. - Exchange event points for profile card items or World Pass EXP from the Chocolate Exchange Shop. Exchanged items are received immediately. * The exchange shop will be unavailable when the event ends, so make sure to exchange your points within the event period. * Unused event bonus points are removed at the end of the event and will be unavailable for later use.
■ Event Period
2/5/2024 (Mon) After Maintenance - 2/21/2024 (Wed) 3:59 PM (PST) * If the event overlaps with maintenance, you can participate in the event after maintenance concludes. [Maintenance Notice]
■ Notes
- Bot matches do not count towards event quest progress. - Items that are used or acquired from the exchange shop cannot be restored, so please be careful. - You can view and equip profile card items by clicking on your profile card on the right side of the [Profile] menu.
[color="#FF6161"]* You will be unable to log into the game after 3:50 PM PST.[/color]
■ Pre-Update Announcement
1. Introducing the newest Soldier, Hatchet! - Hatchet is a Soldier who charges an ability gauge by dealing damage and powering through enemy attacks!
2. Character Acquisition Quests have been updated. - The Acquisition Quests for Bard, Claw, and Hatchet now require 1 win, instead of 5.
Keep an eye out for more changes coming in future update notices!
Thank you!
In-game Event Notice: Daily Login Event
Greetings from the Warhaven team! Today we would like to introduce you to the Daily Login Event that will begin on 1/31 at 4:00 PM (PST).
Daily Login Event
- Claim rewards from the in-game event page by clicking on the reward icons. - Rewards are claimed in order. (Ex. If you log in for the second time a few days after the date of your first login, you will get the Day 2 reward.) * Check-ins reset at 9:00 AM every day. If you are logged in during the reset, you must go to [ESC] → [Restart Lobby] to receive the next day's reward.
■ Notes - You can view and equip profile items by clicking on your profile card, located on the right side of the [Profile] menu. - Equip Battlefield Stickers through the [Barracks] → [Emotes] menu, and use them by entering a battlefield and pressing the [G] shortcut key. - Weapons given out during the event are consumable items which can be used a set number of times. - Consumable equipment items will have one use deducted each time you complete a Standard Battle match. (A use count will not be deducted if you do not use a character equipped with the consumable item during a match.) - Once the use count of a consumable item is depleted, it will be removed and replaced with the character's default equipment.
