Might & Magic Heroes VII
Patch 1.2.1 available
Following the release of our first support patch last Wednesday, we are pleased to announce a small hotfix for MMH7. This new update will be titled 1.2.1 on the menu screen, so ensure you have the latest update by checking this. The hotfix is focused on performance issues and related to a save corruption.
It had been reported that after several hours of gameplay, after saving and loading multiple times, players would experience extensive load times and several RAM consumption problems. This issue was due to an exponential data increment in the save files from the Magic Guild building.
The team is currently working on a 1.3 patch for the upcoming weeks and we will keep you updated on progress as soon as possible.
Best,
The M&M Team.
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Might & Magic Heroes VII - Update 1.2.1
Date: October 20th, 2015
Version: 1.2.1 (rev Rev 32623)
[Fixed] A memory issue related to the Mages Guild in regards to saving and loading multiple times.
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In the meantime, we highly recommend you – especially Windows 10 users – to ensure your video card drivers are up to date. It has been reported by several users that performance improvements were experienced after update of those ones.
Latest drivers available on: Nvidia http://www.nvidia.com/Download/index.aspx / AMD http://support.amd.com/en-us/download
Patch 1.2 now available
Today we are pleased to announce you the immediate availability of the patch 1.2 (rev 32489) for Might & Magic Heroes VII.
Downloading this new update should be automatic on both Uplay and Steam.
We highly recommend you to make sure that your Uplay launcher is set to online mode in order to download this patch. To ensure that your game is up-to-date, you can check the revision number displayed on the title main screen.
Patch 1.2
This first update offers an overall solution regarding game blockers and other critical issues identified.Patch 1.2 full release note is available at the end of this article. Please find below a quick recap of its content.
Patch 1.2, main points, non-exhaustive list:
Some thoughts from the development team
While we’ve put all our passion and efforts working on this game, some critical issues escaped our attention, and we would like today to thank you for your intense feedback. Receiving your input greatly helped us to prepare this first patch and we encourage you to keep on sharing your detailed impressions on the game. This patch has been finalized this morning and the top priority for us was to release it as soon as it was approved.Next steps
This patch is the first one in our list. Be sure that we will continue to provide new fixes in the upcoming weeks to make sure that the game meets your expectations in terms of quality. We still have many things to improve over the next patch. Multiplayer and balancing will be among them.Moreover, free content updates will also be available, with the first campaign of the “Lost Tales of Axeoth” to be released at the end of 2015, and the second one early next year. We will also provide support for the map editor through dedicated tutorials and the best community creations will be highlighted. 32 bit OS compatibility and memory optimization also are on our task list and we will continue to improve performances.
Thank you very much for your support, Heroes, please let us know what you think about this new patch and keep on sharing feedback in the forums!
The Might & Magic Team.
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Might & Magic Heroes VII - Update 1.2
Date: October 14th, 2015
Version: 1.2 (rev 32489)
Release note: http://steamcommunity.com/app/321960/discussions/0/490123197938882948/
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[Important] How to report Bugs
Hello Heroes,
If you’re encountering a problem while playing Might & Magic Heroes 7, we want to hear from you.
Below we have included scenarios for potential sticking points with a link through to our knowledgeable support team. Don’t worry, if you don’t see your issue listed, we still include our contact information at the bottom of this post.
Common tips before starting:
If you are experiencing any issues related to the graphics or performance in the game, please make sure that you have installed the latest drivers for your graphics card. You can download them from the following websites:Please make sure that the game settings are appropriate to your PC configuration. You can find more information about the requirements on https://support.ubi.com/en-GB/FAQ/9/2962/system-requirements-for-might-and-magic-heroes-vii/kA030000000enxbCAA
Once done, please follow the section below that resembles your issue the closest.
Sharing Logs
When contacting support we highly recommend you to attach following elements with your ticket (especially for crashes and connectivity issues):
File to upload: “launcher_log.txt” à This file will be the one of your last launch of the game, if the issue appeared previously, please upload related log depending on log naming (date-hour).
File to upload: “launcher_log.txt”
File to upload: “DxDiag.txt”
Direct link to customer support form:
[List]
[Official] How to report bugs
Welcome to the Might & Magic Heroes VII forum.
If you’re encountering a problem while playing Might & Magic Heroes 7, we want to hear from you.
Below we have included scenarios for potential sticking points with a link through to our knowledgeable support team. Don’t worry, if you don’t see your issue listed, we still include our contact information at the bottom of this post.
- [B]Common tips before starting:[/B]
1. If you are experiencing any issues related to the graphics or performance in the game, please make sure that you have installed the latest drivers for your graphics card. You can download them from the following websites:
AMD: http://support.amd.com/en-us/download
NVIDIA: http://www.nvidia.com/download/index.aspx
2. Please make sure that the game settings are appropriate to your PC configuration. You can find more information about the requirements [URL="https://support.ubi.com/en-GB/FAQ/9/2962/system-requirements-for-might-and-magic-heroes-vii/kA030000000enxbCAA"]HERE.[/URL]
Once done, please follow the section below that resembles your issue the closest.
[B]When contacting support we highly recommend you to attach following elements with your ticket (especially for crashes and connectivity issues):
[/B]
[B]1. Game Logs[/B]
Where to find them: "$\Users\USERNAME\Documents\My Games\Might & Magic Heroes VII\MMH7Game\Logs\"
File to upload: “launcher_log.txt” This file will be the one of your last launch of the game, if the issue appeared previously, please upload related log depending on log naming (date-hour).
[B]2. Uplay logs[/B]
Where to find them: Uplay install directory "$\Ubisoft Game Launcher\logs\"
File to upload: “launcher_log.txt”
[B]3. Dxdiag [/B]
Please follow this tutorial for more information about DxDiag: https://support.ubi.com/en-US/FAQ/9/3888/how-to-submit-dxdiag-and-msinfo-files/kA030000000emSbCAI
File to upload: “DxDiag.txt”
Direct link to customer support form: https://support.ubi.com/en-GB/AskQuestion
[B]General [/B]
If you have a general issue with your game, please click[URL="https://support.ubi.com/en-GB/AskQuestion#platformid=9&productid=2962&categoryid=5"] HERE.[/URL]
[B]Crash on Launch[/B]
If you encounter a crash when launching your game please click [URL="https://support.ubi.com/en-gb/askquestion.aspx?platformid=9&productid=2962&categoryid=7&subject=%5bCrash%20on%20Launch%5d"]HERE[/URL].
[B]Crash in Game[/B]
If you encounter a crash in your game, such as the game freezing or quitting to your desktop please click [URL="https://support.ubi.com/en-gb/askquestion.aspx?platformid=9&productid=2962&categoryid=7&subject=%5bCrash%20in%20Game%5d"]HERE.[/URL]
[B]Graphical issues[/B]
If you encounter a graphical issue in your game, for example if the framerate seems low or the graphics do not appear correctly please click [URL="https://support.ubi.com/en-gb/askquestion.aspx?platformid=9&productid=2962&categoryid=7&subject=%5bPerformance%5d%20Graphics"]HERE.[/URL]
[B]Audio issues[/B]
If you encounter a problem with your audio, for example if the sound is distorted or you are missing sounds please click [URL="https://support.ubi.com/en-gb/askquestion.aspx#platformid=9&productid=2962&categoryid=7&subject=[Performance]%20Audio"]HERE.
[B]Bugs[/B]
If you encounter a bug, please click [URL="https://support.ubi.com/en-GB/AskQuestion#platformid=9&productid=2962&categoryid=3"]HERE[/URL]
If your issue isn’t listed, then we still want to hear from you, please click [URL="https://support.ubi.com/en-gb/askquestion.aspx?platformid=9&productid=2962"]HERE[/URL]
Please also keep an eye on our known issue thread[URL="http://forums.ubi.com/showthread.php/1281324-Known-Issues"] HERE[/URL] and the website [URL="https://mmh7.ubi.com/"]HERE[/URL]
The M&M Team
Situation Status: 02/10 – 7:45PM CEST
First of all we would like to thank you all for your patience and support in those last days. We have been carefully reading your feedback/bugs report and many of you shared a great interest in the game despite remaining issues (some already played more than 35 hours!!!).
Upcoming Patch (more information to come)
The team is currently working a first patch and we will keep you updated on our progress on this matter in the upcoming week. Our objective is to tackle on this update emergency topics such as:Cheat Window
Before the weekend, we would like also to share with you the activation process of the Cheat window which we hope could help you before the release of this patch.Important information:
Using cheats is at your own risks. It may alter your save games in major way. So we really want to stress that you have to be careful when using it. The cheat window may have different impacts in your game session since you will not be following the real flow of the maps. For instance teleport feature might not trigger all scripts in the maps required to complete the quests. Use it wisely or you may end up with broken saves. Once again, use this tool cautiously only if you feel you REALLY need it.
How to activate Cheat Window:
Next time you will launch a game, a little “star” will be available above your command panel, this is the cheat window shortcut.
/!\ Cheat window is unavailable on Multiplayer Lan & Internet games
The cheat window is presented as the following:
With this window you can:
Best,
The M&M Team.
Situation Status: 30/09 - 3PM CEST
For the past 24 hours the team have been working hard to identify solutions to the key issues preventing for instance some of you from launching the game or the editor. Please find underneath a new situation status.
Do not forget to check previous one for more information: https://mmh7.ubi.com/en/blog/post/view/situation-status-29-09-10-30-pm-cest
Current game revision number is still: 31895
Unable to launch the game/editor
Since the release of the game, 3 fixes were deployed:
To help us identifying solutions please answer in the comments using the following template:
[Topic][Fixed/Unresolved] / OS / GPU (video card) / Additional information
Again, we would like to remind you that in all cases, Uplay/Steam must be launched as administrator, if not you might not be able to download patches, launch the game etc.
// Right click - Properties - Compatibility - Check the box "Run this program as an administrator"
To ensure best acknowledgment and treatment of your feedback, could you please share your answers on the following threads:
Campaign/Maps scripting issues
We are currently investigating issues related to campaign completion and will keep you updated on a regular basis on our progress.Known Issues
Known Issues and status update are currently available on the forums: http://forums.ubi.com/showthread.php/1281324-Known-Issues. We will update this list on a regular basis.Missing language
If you ordered the game in your own country but your language of choice is not available, please contact our customer support for further information: https://support.ubi.comFor other bugs or technical issues, do not forget to join us on dedicated forums! http://forums.ubi.com/forumdisplay.php/744-Might-amp-Magic-Heroes-VII
Thank you again for your support Councillors!
Best,
The M&M Team
M&M Heroes VII - Now available
Might & Magic Heroes VII is now available on all supported platforms!
MMH7 story depicts the civil war that changed the ruling dynasty of the Holy Empire. The Empress’ murder has left an empty throne, a realm in flames and too many hungry rivals intent on claiming it. The Duke Ivan calls together a prestigious council of six trusted advisors in search of a viable path for putting an end to this war of succession.
Join the fight and shape the future of Ashan through 7 exciting campaigns and hundred hours of turn based strategy!
We would like to thank all of you for your great support and engagement since the announcement of the game.
For more information about the game and support information please visit https://www.mmh7.com/
See you on the battlefields of Ashan!
Your Heroes 7 team.
Heroes VII available on Tuesday, September 29th 2015, at 2pm CEST!
Check out our last message from the team before the game availability on the Shadow Council #MMH7 mmh7.ubi.com/en/blog
Pre-Loading now available!
We are pleased to announce you that Might & Magic Heroes VII preload is now available on all supported PC platforms! Thanks to the preload, you will be able to anticipate your download of the game and be fully prepared to play the game on Tuesday!
The M&M Team
Closed Beta 2 Now available
Today we are thrilled to announce that MMH7 Closed Beta 2 is now available on Steam & Uplay!
Join the fight and participate to the last beta phase of the title before its release on September 29th!
For more information check out our official website: mmh7.ubi.com/en/blog