Genre: Role-playing (RPG), Hack and slash/Beat 'em up
Undecember
Valentine's Day Login Event Rewards Distribution Issue
Greetings, Rune Hunters.
We would first like to sincerely apologize for the inconvenience caused to your gameplay.
We are currently looking into the issue where the Valentine's Day Login Event rewards are not given to certain Rune Hunters through the mail.
Please see below for more details.
Valentine's Day Login Event Rewards Distribution Issue
1. Affected Mail: Mail related to the Valentine's Day Login Event held from Feb. 13 (Tue) to Feb. 15 (Thu) ※ We will update this notice when the issue is fixed.
2. Affected Users: Users who logged into the game during the event period but could not obtain the rewards ※ We are carrying out further investigations into accounts that are experiencing this issue and are preparing to send out compensation once the investigations are complete.
We would like to apologize for the inconvenience. We will make an effort to solve the issue as soon as possible.
Thank you.
Feb. 15 Scheduled Maintenance
Greetings, Rune Hunters.
UNDECEMBER will be undergoing scheduled maintenance on Feb. 15 (Thu).
Please refer to the following information for details about the maintenance schedule.
2. Maintenance Details 1) Solo Descent Raids will open 2) Improvements and other changes will be made 3) Void Rift 6 will begin 4) New products and events will be added 5) Coco's Great Adventure Event Items will be deleted - Coco's Snack - Snack Coco Dropped - Coco's Suitcase
3. To Note ■ The maintenance schedule may be subject to change. ■ Please log out of the game in a safe zone as gameplay will be unavailable during maintenance. ■ Guest accounts may be lost if you uninstall and reinstall the game. ■ Please note that you will not be able to enter the Auction House, Constellation of Time, and Chaos Dungeons for 10 minutes before and after the patch.
We hope the information above will help you avoid any inconvenience.
Thank you.
Feb. 15 Update
Greetings, Rune Hunters.
Here is the notice on the details of the Feb. 15 (Thu) UNDECEMBER update. Please refer to the information below for more details.
■ Event Details - You can obtain rewards through your mailbox by logging into the game every day during the 3-day event period. - You must obtain your rewards directly through your mailbox, and obtained rewards will be sent to your bag. - The attendance reward mail will arrive by 23:59 (UTC+9) on the day the mail is sent.
■ Event Rewards
Feb. 13 (Tue)Item Amount
Feb. 14 (Wed)Item Amount
Feb. 15 (Thu)Item Amount
■ How to Participate - Log into the game and obtain your rewards through your mailbox.
■ To Note ※ You can obtain rewards through your mailbox by logging into the game every day (00:00-23:59 (UTC+9)) during the event period. ※ You must obtain your rewards directly from your mailbox, and obtained rewards will be sent to your bag. ※ The attendance reward mail will arrive by 23:59 (UTC+9) on the day the mail is sent. Rewards that are not obtained within the mail expiry time will expire and disappear. ※ The rewards will only be sent once per account, and the mail will be stored for 3 days (72 hours). ┗ You can only obtain the compensation from either Standard or Season Mode. ※ Event rewards can only be obtained by accounts that were created before the event began and cannot be obtained by accounts that were created after the event began.
We hope you enjoy embarking on adventures in UNDECEMBER on Valentine's Day!
Thank you.
Lunar New Year Celebration Hot Time Event
Greetings, Rune Hunters.
An exciting 'Hot Time Event' will be held for our Rune Hunters who continue to love UNDECEMBER to celebrate the 2024 Lunar New Year!
Please see below for more details.
◆ Lunar New Year Celebration Hot Time Event
■ Event Period - Feb. 9 (Fri) - Feb. 12 (Mon)
■ Hot Time Benefits
■ Event Details - Get Hot Time benefits by playing the game at Hot Times during the event period.
■ To Note ※ The event schedule and rewards may be subject to change. ※ If the Hot Time Event is not active, please restart the game. ※ You can only receive Hot Time benefits during the event period and Hot Times.
We hope the information on the Hot Time periods and times will help you enjoy this Hot Time Event!
Thank you.
[Completed] Feb. 8 Temporary Maintenance
Greetings, Rune Hunters.
Maintenance has been completed and UNDECEMBER is now available to play.
Please refer to the following information for details.
2. Maintenance Details 1) Game service stabilization
3. Maintenance Compensation : Gemstone of Courage x 3,000 * You can claim the compensation from your mailbox after the Feb. 16 (Thu) maintenance until Feb. 16 (Thu) 23:59 (UTC+9). * Maintenance compensation will only be sent once per account for both modes, and the mail will be stored for 3 days (72 hours). ┗ You can only claim the compensation from either Standard or Season Mode. * Maintenance compensation can only be claimed by accounts created before the maintenance. Compensation cannot be claimed by accounts that were created after the maintenance. * The duration time of Pet Ability and Zodiac Walker did not decrease while maintenance was underway.
Thank you for waiting for the maintenance to be completed.
We will always strive to maintain the quality and reliability of our services.
Thank you.
Greetings, Rune Hunters.
UNDECEMBER will be undergoing temporary maintenance on Feb. 8 (Thu)
We apologize for the inconvenience caused by this maintenance.
Please refer to the following information for details about the maintenance schedule.
2. Maintenance Details 1) Game service stabilization
3. To Note ■ The maintenance schedule may be subject to change. ■ Please log out of the game in a safe zone as gameplay will be unavailable during maintenance. ■ Guest accounts may be lost if you uninstall and reinstall the game. ■ Please note that you will not be able to enter the Auction House, Constellation of Time, and Chaos Dungeons for 10 minutes before and after the patch.
We will always strive to maintain the quality and reliability of our services.
Thank you.
Advance Notice on the End of Costume Product Discounts
Greetings, Rune Hunters.
Discounts for certain costume items in the Beauty Shop will end after the Feb. 15 (Thu) UNDECEMBER update.
Please see below for more details.
※ The following may change or be postponed in the future.
Advance Notice on the End of Costume Product Discounts
1. Discount End Date - After the Feb. 15 (Thu) update
2. Items That Will Be Affected
We hope the information above will help you avoid any inconvenience as you play the game. We will always strive to maintain the quality and reliability of our services.
Thank you.
Advance Notice on Certain Paid Shop Product Changes
Greetings, Rune Hunters.
A new system will be implemented in 'Collector's Treasure House' and 'Croco's Support Chest' through the new season update after Season 3 ends.
We would like to notify you in advance about what will happen so you can know about the changes that will take place in advance.
Please see below for more details.
◈ Advance Notice on Certain Paid Shop Product Changes
◆ New Guaranteed Reward Points - Guaranteed Reward Points will be implemented in 'Collector's Treasure House' and 'Croco's Support Chest' and rewards will be given per stage according to the current level. - Designated items are guaranteed to be given when the last stage is achieved. ※ Guaranteed Reward Points will only be applied to 'Collector's Treasure House' and 'Croco's Support Chest'. ※ Accumulated points will remain even if a Legendary item is obtained while collecting points. ※ Guaranteed Reward Points are shared between characters.
◆ Improvements to Support Chest Names and Border Colors - The names of chests such as 'Legendary Treasure Chest' and 'Unique Support Chest' in 'Collector's Treasure House' and 'Croco's Support Chest' will be changed and the colors of effects in the Check Rewards screen will be changed. ※ Details related to the changes in colors will be revealed in the future.
■ Examples of New Chest Names
※ The details are still in the planning stage and may change during development.
We hope the information above will help you avoid any inconvenience as you play the game. Please support and look forward to the Season 4 update that will be released in the future.
Thank you.
No Scheduled Maintenance on Feb. 8
Greetings, Rune Hunters.
There will be no scheduled maintenance for UNDECEMBER on Feb. 8 (Thu). If there are any changes, we will inform you through a separate notice.
Please see the details below to avoid any inconvenience.
1. Maintenance Schedule - There will be no scheduled maintenance on Feb. 8 (Thu).
We will always strive to maintain the quality and reliability of our services.
Thank you.
Feb. 1 Server Patch
Greetings, Rune Hunters.
UNDECEMBER will be undergoing a server patch on Feb. 1 (Thu) to address identified issues.
Please refer to the following information for details.
Feb. 1 (Thu) Server Patch
1. Server Patch Schedule: Feb. 1 (Thu) 2024, 17:45（UTC+9） * The server patch will proceed without maintenance. * The game will therefore be available to play while the server patch is underway.
2. Server Patch Details - The issue where the HP of Descent Raid boss monsters is not applied as intended will be fixed.
3. To Note - Please exit the game completely before logging in again for the patch to be applied. - Please note that you will not be able to enter the Auction House, Constellation of Time, and Chaos Dungeons for 10 minutes before and after the patch.
Please be advised that players may experience temporary disconnections while the patch is underway.
We will always strive to maintain the quality and reliability of our services.
