Genre: Role-playing (RPG), Hack and slash/Beat 'em up
Undecember
Compensation for Total Playtime Event Issue (Edited on Jan. 11 19:25 (UTC+9))
Greetings, Rune Hunters.
We sincerely apologize for the inconvenience caused by the issue that occurred after the Jan. 11 (Thu) 2024 scheduled maintenance, where 'Total Playtime Event rewards could not be obtained'.
We are making efforts to fix this issue through the Jan. 18 (Thu) 2024 scheduled maintenance.
We have prepared compensation for this issue as a sign of our apology. Please see below for more details.
1) Compensation:
2) Compensation Receipt Period: Can claim from your mail from Jan. 11 (Thu) 18:50 Jan. 12 (Fri) 16:00 - Jan. 18 (Thu) 2024, 07:59 (UTC+9) (Edited on Jan. 11 19:25 (UTC+9)) ※ The compensation will only be sent once per mode, and the mail will be stored for 3 days (72 hours). ※ Compensation can only be claimed by accounts that were created before the compensation mail was sent, and cannot be claimed by accounts that are created afterward.
We apologize again for the inconvenience this issue has caused. We will always strive to maintain the quality and reliability of our services.
Thank you.
Compensation for Total Playtime Event Issue (Edited on Jan. 12 14:00 (UTC+9))
Greetings, Rune Hunters.
We sincerely apologize for the inconvenience caused by the issue that occurred after the Jan. 11 (Thu) 2024 scheduled maintenance, where 'Total Playtime Event rewards could not be obtained'.
We are making efforts to fix this issue through the Jan. 18 (Thu) 2024 scheduled maintenance.
We have prepared compensation for this issue as a sign of our apology. Please see below for more details.
1) Compensation: (Edited on Jan. 12 14:00 (UTC+9)) ※ For Hardcore Mode, 300 Gemstones of Merit will be additionally given instead of the Resurrection Scrolls in the rewards.
2) Compensation Receipt Period: Can claim from your mail from Jan. 11 (Thu) 18:50 Jan. 12 (Fri) 16:00 - Jan. 18 (Thu) 2024, 07:59 (UTC+9) (Edited on Jan. 11 19:25 (UTC+9)) ※ The compensation will only be sent once per mode, and the mail will be stored for 3 days (72 hours). ※ Compensation can only be claimed by accounts that were created before the compensation mail was sent, and cannot be claimed by accounts that are created afterward.
We apologize again for the inconvenience this issue has caused. We will always strive to maintain the quality and reliability of our services.
Thank you.
Jan. 11 Server Patch
Greetings, Rune Hunters.
UNDECEMBER will be undergoing a server patch on Jan. 11 (Thu) to address identified issues.
Please refer to the following information for details.
Jan. 11 (Thu) Server Patch
1. Server Patch Schedule: Jan. 11 (Thu) 2023, 18:00（UTC+9） * The server patch will proceed without maintenance. * The game will therefore be available to play while the server patch is underway.
2. Server Patch Details - The penalties for pressing the exit button in Descent Raids and Void Rifts will not be applied temporarily due to the issue where the DMG and Reward Achievement windows are not displayed ※ When this issue is fixed, the lifted penalties will be applied again.
3. To Note - Please exit the game completely before logging in again for the patch to be applied. - Please note that you will not be able to enter the Auction House, Constellation of Time, and Chaos Dungeons for 10 minutes before and after the patch.
Please be advised that players may experience temporary disconnections while the patch is underway.
We will always strive to maintain the quality and reliability of our services.
Thank you.
Jan. 11 Update
Greetings, Rune Hunters.
Here is the notice on the details of the Jan. 11 (Thu) UNDECEMBER update. Please refer to the information below for more details.
2. Maintenance Details 1) Improvements and other changes will be made. 2) New Appearances and Pets will be updated. 3) New products and events will be added. 4) Holiday Event Items will be deleted. - Burning Heart - Sticky Ice Brain - Puru's Suspicious Gift Box - Gift King Puru's Generous Gift Box
3. To Note ■ The maintenance schedule may be subject to change. ■ Please log out of the game in a safe zone as gameplay will be unavailable during maintenance. ■ Guest accounts may be lost if you uninstall and reinstall the game. ■ Please note that you will not be able to enter the Auction House, Constellation of Time, and Chaos Dungeons for 10 minutes before and after the patch.
We hope the information above will help you avoid any inconvenience.
Thank you.
Distribution of Missing Identical Unique Gear from Croco's Support Chest
Greetings, Rune Hunters.
We would first like to apologize for the delay in sending you compensation for the issue regarding Croco's Support Chest, which has been fixed through the Dec. 12 (Tue) 2023 server patch.
Currently, after checking our records, we have sent out the rewards.
Please see below for more details.
1) Affected Users: Users with missing rewards due to the issue where only 1 Unique Gear is given when the same Unique Gear is obtained from purchasing Croco's Support Chest 10 + 1 times
2) Compensation: - The missing Unique Gear will be redistributed.
3) Compensation Receipt Period: Jan. 8 (Mon) 2024, 17:00 (UTC+9) ※ The rewards will be sent to the character affected by the issue, and the mail will be stored for 30 days.
We apologize again for the inconvenience this issue has caused. We will always strive to maintain the quality and reliability of our services.
Thank you.
UNDECEMBER Season 3 Zodiac Pass 2
Greetings, Rune Hunters.
A new season of the Zodiac Pass, where you can get various rewards and benefits through your journey with the new UNDECEMBER, has begun!
Enjoy your new adventures with the Zodiac Pass! Please see below for more details.
◆ Season 3 Zodiac Pass 2 A new Zodiac Pass is beginning!
■ Zodiac Pass 2 Period - After the Jan. 4 (Thu) maintenance – Before the 2024 Feb. 1 (Thu) maintenance (UTC+9)
■ What is the Zodiac Pass? - By clearing Zodiac Pass missions, you can collect EXP and raise your Pass Level. You can then obtain the various rewards corresponding to each level. - Pass Rewards are available for up to Level 25, and you can only obtain rewards for each level once. - You can purchase the Zodiac Pass with your account from Standard or Season Mode. - If you purchase the Zodiac Pass in Season Mode, its missions, rewards, and levels will be shared across all the difficulty modes within Season Mode. └ E.g.) Your play in Standard Mode will not be affected by your Pass in Season Mode.
■ Zodiac Pass Missions - You can check missions through the ‘Event’ icon in the game. - There are both Daily Missions and Season Missions. - Season Missions can only be cleared once during the Zodiac Pass period, and more Pass EXP can be obtained through them. - During the Zodiac Pass period, 5 Daily Missions will be given every day, and you can obtain Pass EXP by clearing them. - Daily Missions will be refreshed every day at 09:00 (UTC+9).
■ Zodiac Pass Rewards - Normal Rewards: Can be obtained when your Zodiac Pass Level increases. - Premium Rewards: Can be obtained when you purchase the Premium Pass and your Zodiac Pass Level increases.
■ Premium Pass Information - If you purchase the Premium Pass, you can receive Premium Rewards in addition to Normal Rewards when your Pass Level increases. - If you purchase the Premium Pass, special benefits will be applied during the Pass period. ● Alchemy Slot +1 ● Alchemy Acceleration +50% ● Stardust of Oblivion (Zodiac free reset) ※ Premium Pass benefits are only granted to the mode in which you purchase the Pass (Standard/Season). - 1,180 Diamonds are required to activate the Premium Pass. - Your purchased Premium Pass and its benefits will only be valid during the Zodiac Pass 2 period.
■ To Note ※ The Zodiac Pass period and details may be subject to change. ※ Zodiac Pass missions, rewards, and levels are applied separately for Standard and Season Mode (but they are not separated for the difficulty modes within Season Mode). ※ You must purchase the Premium Pass in either Standard or Season Mode to claim Premium Pass Rewards. ※ Premium Pass benefits are only applied to the Standard or Season Mode in which you purchase the pass. (E.g. If you purchase the Premium Pass in Season Mode, its benefits will only affect Season Characters) ※ You can see the contents of Chest items through ‘🍳View Info’ in the item’s tooltip in the game. ※ To see chance information for chance-based items, please check this Notice on the official website. ※ Once the Zodiac Pass period ends, your level, activated benefits, and points will be reset and rewards changed. ※ If you have any activated level rewards, please claim them before the end of the period (before the 2024 Feb. 1 (Thu) maintenance). ※ For inquiries about the product, please contact FLOOR Support. ※ These products may be resold in a same or similar format in the future.
Use the Zodiac Pass and add extra fun to your new journey!
Thank you.
[Normalized] Jan.3 Temporary Restrictions on Auction House(24/01/03 12:20 UTC+9)
We sincerely apologize for the inconvenience caused by these restrictions. Please see below for more details.
Temporary Restrictions on Auction House
✅ Restriction Period - Immediately after the upload of this Jan. 3 (Wed) 12:00 ~ 12:3012:20 (UTC+9)
✅ Restriction Details - Temporary restrictions on the use of the Auction House to stabilize the server’
We apologize again for the inconvenience caused by these restrictions and will work as quickly as possible to get the use of the Auction House back to normal.
Thank you.
[Completed] Jan. 4 Scheduled Maintenance
Greetings, Rune Hunters.
Maintenance has been completed and UNDECEMBER is now available to play.
Please refer to the following information for details.
2. Maintenance Details 1) Zodiac Pass 2 will be added 2) Void Rift 3 will begin 3) The restrictions regarding the 'Resurrection Champion of God' appearing in Constellation of Time will be removed.
3. Maintenance Compensation : Gemstone of Courage x 3,000 * You can claim the compensation from your mailbox after the Jan. 4 (Thu) maintenance until Jan. 4 (Thu) 23:59 (UTC+9). * Maintenance compensation will only be sent once per account for both modes, and the mail will be stored for 3 days (72 hours). ┗ You can only claim the compensation from either Standard or Season Mode. * Maintenance compensation can only be claimed by accounts created before the maintenance. Compensation cannot be claimed by accounts that were created after the maintenance. * The Zodiac Walker effect's duration is not affected during maintenance.
Thank you for waiting for the maintenance to be completed.
We will always strive to maintain the quality and reliability of our services.
Thank you.
Greetings, Rune Hunters.
UNDECEMBER will be undergoing scheduled maintenance on Jan. 4 (Thu).
Please refer to the following information for details about the maintenance schedule.
2. Maintenance Details 1) Zodiac Pass 2 will be added 2) Void Rift 3 will begin 3) The restrictions regarding the 'Resurrection Champion of God' appearing in Constellation of Time will be removed. (Added on Jan. 3 13:42 (UTC+9))
3. To Note ■ The maintenance schedule may be subject to change. ■ Please log out of the game in a safe zone as gameplay will be unavailable during maintenance. ■ Guest accounts may be lost if you uninstall and reinstall the game. ■ Please note that you will not be able to enter the Auction House, Constellation of Time, and Chaos Dungeons for 10 minutes before and after the patch.
We hope the information above will help you avoid any inconvenience.
Thank you.
Jan. 4 Scheduled Maintenance (Edited on Jan. 3 13:42 (UTC+9))
Greetings, Rune Hunters.
UNDECEMBER will be undergoing scheduled maintenance on Jan. 4 (Thu).
Please refer to the following information for details about the maintenance schedule.
2. Maintenance Details 1) Zodiac Pass 2 will be added 2) Void Rift 3 will begin 3) The restrictions regarding the 'Resurrection Champion of God' appearing in Constellation of Time will be removed. (Added on Jan. 3 13:42 (UTC+9))
3. To Note ■ The maintenance schedule may be subject to change. ■ Please log out of the game in a safe zone as gameplay will be unavailable during maintenance. ■ Guest accounts may be lost if you uninstall and reinstall the game. ■ Please note that you will not be able to enter the Auction House, Constellation of Time, and Chaos Dungeons for 10 minutes before and after the patch.
We hope the information above will help you avoid any inconvenience.
