Genre: Role-playing (RPG), Hack and slash/Beat 'em up
Undecember
Compensation for Hack Detection System Error
Greetings, Rune Hunters.
We sincerely apologize for the inconvenience caused by the issue that occurred after the Dec. 7 (Thu) Season 3 update, where login restrictions were imposed due to a hack detection system error.
The issue was partially resolved through the server maintenance that took place on Dec. 21 (Thu), and we are working to fully resolve the issue soon.
As an apology for the inconvenience you have experienced, we have prepared two rounds of compensation. Please see below for more details on the first round of compensation.
※ We will send you the second round of compensation once the issue has been fully resolved.
2) Compensation Receipt Period: Dec. 21 (Thu) 2023, 18:25 - Jan. 10 (Wed) 2024, 23:59 (UTC+9) ※ The compensation will only be sent once per account, and the mail will be stored for 3 days (72 hours). ┗ You can only claim the compensation from Standard Mode. ※ Compensation can only be claimed by accounts that are created before the compensation mail is sent, and cannot be claimed by accounts that are created afterwards.
We apologize again for the inconvenience this issue has caused. We will always strive to maintain the quality and reliability of our services.
Thank you.
Dec. 21 Update
Greetings, Rune Hunters.
Here is the notice on the details of the Dec. 21 (Thu) UNDECEMBER update. Please refer to the information below for more details.
3. Maintenance Compensation : Gemstone of Courage x 3,000 * You can claim the compensation from your mailbox after the Dec. 21 (Thu) maintenance until Dec. 21 (Thu) 23:59 (UTC+9). * Maintenance compensation will only be sent once per account for both modes, and the mail will be stored for 3 days (72 hours). ┗ You can only claim the compensation from either Standard or Season Mode. * Maintenance compensation can only be claimed by accounts created before the maintenance. Compensation cannot be claimed by accounts that were created after the maintenance. * The duration time of Pet Ability and Zodiac Walker did not decrease while maintenance was underway.
Thank you for waiting for the maintenance to be completed.
We will always strive to maintain the quality and reliability of our services.
Thank you.
Greetings, Rune Hunters.
UNDECEMBER will be undergoing scheduled maintenance on Dec. 21 (Thu).
Please refer to the following information for details about the maintenance schedule.
2. Maintenance Details 1) Improvements and Other Changes 2) Void Rift 2 will begin
[▶ Link to Dec. 21 (Thu) Update Notice]
3. To Note ■ The maintenance schedule may be subject to change. ■ Please log out of the game in a safe zone as gameplay will be unavailable during maintenance. ■ Guest accounts may be lost if you uninstall and reinstall the game. ■ Please note that you will not be able to enter the Auction House, Constellation of Time, and Chaos Dungeons for 10 minutes before and after the patch.
We hope the information above will help you avoid any inconvenience.
Thank you.
Dec. 21 Scheduled Maintenance
Greetings, Rune Hunters.
UNDECEMBER will be undergoing scheduled maintenance on Dec. 21 (Thu).
Please refer to the following information for details about the maintenance schedule.
3. To Note ■ The maintenance schedule may be subject to change. ■ Please log out of the game in a safe zone as gameplay will be unavailable during maintenance. ■ Guest accounts may be lost if you uninstall and reinstall the game. ■ Please note that you will not be able to enter the Auction House, Constellation of Time, and Chaos Dungeons for 10 minutes before and after the patch.
We hope the information above will help you avoid any inconvenience.
Thank you.
Compensation for Ranking Content
Greetings, Rune Hunters.
We would first like to apologize for the delay in sending you compensation for the closure of Ranking content during Season 2.
Rankings have now reopened along with the start of Season 3, and we have also finished sending out compensation for the closure of Season 2 Rankings.
Please see below for more details.
1) Compensation: - Ranking Coin x1,000
2) Compensation Receipt Period: Dec. 13 (Wed) 2023, 17:20 - Mar. 27 (Wed) 2024, 23:59 (UTC+9) ※ The compensation will only be sent once per account, and the mail will be stored for 3 days (72 hours). ┗ You can only claim the compensation from Standard Mode. ※ Compensation can only be claimed by accounts that are created before the compensation mail is sent, and cannot be claimed by accounts that are created afterwards.
We apologize again for the inconvenience the closure of Ranking content may have caused. We will always strive to maintain the quality and reliability of our services.
Thank you.
No Scheduled Maintenance on Dec. 14
Greetings, Rune Hunters.
There will be no scheduled maintenance for UNDECEMBER on Dec. 14 (Thu). If there are any changes, we will inform you through a separate notice.
Please see the details below to avoid any inconvenience.
1. Maintenance Schedule - There will be no scheduled maintenance on Dec. 14 (Thu).
We will always strive to maintain the quality and reliability of our services.
Thank you.
Dec. 12 Server Patch
Greetings, Rune Hunters.
UNDECEMBER will be undergoing a server patch on Dec. 12 (Tue) to address identified issues.
Please refer to the following information for details.
Dec. 12 (Tue) Server Patch
1. Server Patch Schedule: Dec. 12 (Tue) 2023, 18:00（UTC+9） * The server patch will proceed without maintenance. * The game will therefore be available to play while the server patch is underway.
2. Server Patch Details 1) Game service stabilization. 2) The issue where only 1 Unique Gear is given when the same Unique Gear is obtained from purchasing Croco's Support Chest 10 + 1 times will be fixed. ※ We will provide more information about further measures and compensation through a separate notice soon.
3. To Note - Please exit the game completely before logging in again for the patch to be applied. - Please note that you will not be able to enter the Auction House, Constellation of Time, and Chaos Dungeons for 10 minutes before and after the patch.
Please be advised that players may experience temporary disconnections while the patch is underway.
We will always strive to maintain the quality and reliability of our services.
Thank you.
Redistribution of Daily Ruby Remaining Rewards
Greetings, Rune Hunters.
Firstly, we sincerely apologize for the confusion surrounding the distribution of remaining rewards for the 'Daily Ruby' product.
After uploading our notice on Dec. 11 (Mon), we confirmed an issue where the remaining rewards for the 'Daily Ruby' product had not been sent properly. After checking our records, we have now sent out the remaining rewards.
Please see below for more details.
Redistribution of Daily Ruby Remaining Rewards
- Affected Users: Users who purchased the Daily Ruby product before the Dec. 7 (Thu) update and still had remaining rewards - Distributed Time: Dec. 12 (Tue) 12:44 (UTC+9)
※ Please note that the remaining rewards have been sent and added directly to your Ruby holdings. ※ You must log into the game again to view the sent rewards.
We apologize again for the confusion caused. We will always strive to maintain the quality and reliability of our services.
Thank you.
Distribution of Daily Ruby Remaining Rewards Complete
Greetings, Rune Hunters.
Regarding our previous notice, we would like to inform you that the remaining rewards for the 'Daily Ruby' product have now all been sent.
1) Compensation: Distribution of Daily Ruby Remaining Rewards Complete
- Affected Users: Users who purchased the Daily Ruby product before the Dec. 7 (Thu) update and still had remaining rewards - Distributed Time: Dec. 11 (Mon) 19:43 (UTC+9)
※ Please note that the remaining rewards have been sent and added directly to your Ruby holdings. ※ You must log into the game again to view the sent rewards.
We apologize again for the inconvenience these issues caused. We will always strive to maintain the quality and reliability of our services.
Thank you.
Compensation for Constellation of Time Issue
Greetings, Rune Hunters.
We sincerely apologize for the inconvenience caused by the issue that occurred after the Dec. 7 (Thu) Season 3 update. where Lv. 1 Zodiac Stones were obtained as Constellation of Time Memory Rewards. The issue was resolved through the server patch that took place on Dec. 8 (Fri).
In addition, we have prepared compensation for these issues as a sign of our apology. Please see below for more details.
1) Compensation: - Unique Zodiac Stone Selection Chest × 1
2) Compensation Claim Period: Can be claimed from your mailbox from when you receive the mail on Dec. 11 (Mon) 17:50（UTC+9）- until Dec. 17 (Sun) 23:59 (UTC+9) ※ The compensation will only be sent once per account, and the mail will be stored for 3 days (72 hours). ┗ You can only claim the compensation from either Standard or Season Mode. ※ Compensation can only be claimed by accounts that are created before the compensation mail is sent, and cannot be claimed by accounts that are created afterwards.
We apologize again for the inconvenience these issues caused. We will always strive to maintain the quality and reliability of our services.
