2. Maintenance Details 1) Required EXP for upgrading Chaos Cards will be lowered 2) Names of chance-based shop items will be partially changed · Before: 'Random' · After: 'Mysterious' 3) Descent Raid difficulty will be slightly lowered 4) Zodiac Pass 5 will be added 5) Void Rift 5 will begin
3. To Note ■ The maintenance schedule may be subject to change. ■ Please log out of the game in a safe zone as gameplay will be unavailable during maintenance. ■ Please note that you will not be able to enter the Auction House, Constellation of Time, and Chaos Dungeons for 10 minutes before and after the patch.
We hope the information above will help you avoid any inconvenience. Thank you.
We sincerely apologize about the temporary suspension of Diamond Product sales. Please see below for more details.
Temporary Suspension of Diamond Product Sales
✅ Suspension Period - Oct. 23 (Mon) 15:45 (UTC+9) - Until further notice
✅ Suspension Details - 'Diamond Products' sales will be temporarily suspended to fix the issue that is affecting the products. ※ [Currency Shop] > [Diamond Product] sales will be temporarily suspended.
We apologize again for the inconvenience this may cause. We will work quickly to resolve the issue.
Thank you.
Oct. 22 Expected Temporary Disruptions to the Game
Greetings, Rune Hunters.
Please see below for more details.
Oct. 22 Expected Temporary Disruptions to the Game
2. To Note - Please note that those who are already logged into the game during the time above will experience temporary disruptions. - You will not be able to enter the Auction House, Constellation of Time, and Chaos Dungeons 10 minutes before and after the outlined time above.
We will always strive to maintain the quality and reliability of our services.
Thank you.
Compensation for Chance-Based Shop Issues
Greetings, Rune Hunters.
We apologize for the inconvenience caused by the issues that occurred after chance-based shops were updated on Oct. 12 (Thu), where Authority grant chances were incorrect and where Lv. 1 gear was sometimes obtained.
These issues were resolved through the 2 server patches that took place on Oct. 12 (Thu).
In addition, we have prepared compensation for these issues as a sign of our apology. Please see below for more details.
1) Compensation: - 1,000,000 Gold
2) Compensation Claim Period: Can be claimed from your mailbox from when you receive the mail on Oct. 18 (Wed) 14:20（UTC+9）- until Oct. 20 (Fri) 23:59 (UTC+9) ※ The compensation will only be sent once per account, and the mail will be stored for 3 days (72 hours). ┗ You can only claim the compensation from either Standard or Season Mode. ※ Compensation can only be claimed by accounts that are created before the compensation mail is sent, and cannot be claimed by accounts that are created afterwards.
We apologize again for the inconvenience these issues caused. We will always strive to maintain the quality and reliability of our services.
Thank you.
No Scheduled Maintenance on Oct. 19
Greetings, Rune Hunters.
There will be no scheduled maintenance for UNDECEMBER on Oct. 19 (Thu). If there are any changes, we will inform you through a separate notice.
Please see the details below to avoid any inconvenience.
1. Maintenance Schedule - There will be no scheduled maintenance on Oct. 19 (Thu).
2. Maintenance Details 1) The issue where certain accounts cannot access the game from the character selection screen will be fixed. 2) Game service stabilization
3. Temporary Maintenance Compensation : Gemstone of Courage x 3,000 * You can claim the compensation from your mailbox after the Oct. 16 (Mon) maintenance until Oct. 16 (Mon) 23:59 (UTC+9). * Maintenance compensation will only be sent once per account for both modes, and the mail will be stored for 3 days (72 hours). ┗ You can only claim the compensation from either Standard or Season Mode. * Maintenance compensation can only be claimed by accounts created before the maintenance. Compensation cannot be claimed by accounts that were created after the maintenance. * The duration time of Pet Ability and Zodiac Walker did not decrease while maintenance was underway.
Thank you for waiting for the maintenance to be completed.
We will always strive to maintain the quality and reliability of our services.
Thank you.
Greetings, Rune Hunters.
UNDECEMBER will be undergoing temporary maintenance on Oct. 16 (Mon)
We apologize for the inconvenience caused by this maintenance.
Please refer to the following information for details about the maintenance schedule.
2. Maintenance Details 1) The issue where certain accounts cannot access the game from the character selection screen will be fixed. 2) Game service stabilization
3. To Note ■ The maintenance schedule may be subject to change. ■ Please log out of the game in a safe zone as gameplay will be unavailable during maintenance. ■ Guest accounts may be lost if you uninstall and reinstall the game. ■ Please note that you will not be able to enter the Auction House, Constellation of Time, and Chaos Dungeons for 10 minutes before and after the patch.
We will always strive to maintain the quality and reliability of our services.
Thank you.
Notice Regarding Zodiac Point Decrease after Oct. 12 Update
Greetings, Rune Hunters.
This is a notice for Rune Hunters whose Zodiacs were reset or whose Zodiac Points decreased after the Oct. 12 (Thu) scheduled maintenance.
The two situations mentioned above occurred while adjusting the Zodiac Points of certain characters to be within normal ranges. Certain characters had abnormally high Zodiac Points due to obtaining the 'Stardust of Evolution' from a bug before the Oct. 12 (Thu) scheduled maintenance.
'Stardust of Evolution' and 'Stardust of Evolution Ⅱ', which can be used to earn Zodiac Points, are obtainable through Saluto's Chaos Sub Quest. All items can be acquired after completing the four quests below.
■ Quests where Stardust of Evolution can be obtained 1) Long-haired Stranger (Talk to Leon) 2) Direction of Worry (Talk to Leon)
■ Quests where Stardust of Evolution Ⅱ can be obtained 1) Resurrecting Evil (Defeat Serpens) 2) Shadow Game (Talk to the Long-haired Stranger)
Please keep in mind that Zodiac Specialization Points can be invested to the maximum level after completing all of the Chaos Sub Quests above and using the Stardust of Evolution.
Thank you.
Oct. 12 Server Patch (2nd)
Greetings, Rune Hunters.
UNDECEMBER will be undergoing a server patch on Oct. 12 (Thu) to address identified issues.
Please refer to the following information for details.
Oct. 12 (Thu) Server Patch
1. Server Patch Schedule: Oct. 12 (Thu) 2023, 21:20（UTC+9） * The server patch will proceed without maintenance. * The game will therefore be available to play while the server patch is underway.
2. Server Patch Details - The issue where low-level gear is sometimes obtained from chance-based shops will be fixed. ※ Further details on compensation for gear items obtained through chance-based shops during the issue will be released at a later date.
3. To Note - Please exit the game completely before logging in again for the patch to be applied. - Please note that you will not be able to enter the Auction House, Constellation of Time, and Chaos Dungeons for 10 minutes before and after the patch.
Please be advised that players may experience temporary disconnections while the patch is underway.
We will always strive to maintain the quality and reliability of our services.
Thank you.
Oct. 12 Server Patch
Greetings, Rune Hunters.
UNDECEMBER will be undergoing a server patch on Oct. 12 (Thu) to address identified issues.
Please refer to the following information for details.
Oct. 12 (Thu) Server Patch
1. Server Patch Schedule: Oct. 12 (Thu) 2023, 19:10（UTC+9） * The server patch will proceed without maintenance. * The game will therefore be available to play while the server patch is underway.
2. Server Patch Details 1) The issue where the chance of Authority being granted to gear purchased from chance-based shops is lower than the correct chance rate will be fixed. 2) The issue where owned Halloween Party Hat, Halloween Party Attire, and Halloween Pumpkin are not shown will be fixed.
3. To Note - Please exit the game completely before logging in again for the patch to be applied. - Please note that you will not be able to enter the Auction House, Constellation of Time, and Chaos Dungeons for 10 minutes before and after the patch.
Please be advised that players may experience temporary disconnections while the patch is underway.
We will always strive to maintain the quality and reliability of our services.
Thank you.
Halloween Event
Greetings, Rune Hunters.
Trick or treat! Enjoy a spooky Halloween through our Halloween Event! 🎃
Enjoy the various events that will take place, from the 'Halloween Witch Puru's Drop Event', where you can get Gift Boxes by defeating monsters, to the 'Halloween Special Attendance Reward Event', where you can get new gifts every day, and even a 'Halloween Celebration Free Rune Transfer Event'!
Please see below for more details.
◆ Halloween Witch Puru's Drop Event
■ Event Period - After the Oct. 12 (Thu) maintenance - Until before the Nov. 9 (Thu) maintenance (UTC+9)
■ Event Details - Defeat monsters during the event period to get 'Halloween Gift Boxes' and 'Halloween Candy'. - Use the Halloween Gift Boxes to get various items, including '[Exclusive] Rune Engraving Stones'. - You can get up to 15 Halloween Gift Boxes every day, and up to 30 on weekends. - You can get up to 20 Halloween Candy every day, and up to 40 on weekends.
- The event monster, 'Witch Puru', will appear during stages up to 3 times by chance, and you can get 'Legendary Gear' and 'Witch Puru's Special Gift Boxes' by defeating it. ※ The number of Affix Options for the Legendary Gear you obtain by defeating Witch Purus will depend on your character's mode as follows: Origin Mode: 4-6 Other Modes: 0-6 - You can use the Witch Puru's Special Gift Boxes to obtain various items, including '[Exclusive] Charm Legendary Reversion Essences'.
■ Halloween Gift Box Contents - You can get 1 of the following items according to chance if you use a Halloween Gift Box. ※ The chances for each item have been rounded to 2 decimal places.
■ Witch Puru's Special Gift Box Contents - Defeat the event monster, 'Witch Puru', to obtain this Special Gift Box by chance. - You can get 1 of the following items according to chance if you use a Witch Puru's Special Gift Box. ※ The chances for each item have been rounded to 2 decimal places.
■ To Note ※ Event details may be subject to change. ※ Event items that are not used will disappear after the Nov. 9 (Thu) maintenance. ※ Event items can be sold at Shops, so please ensure that you do not sell them by accident. ※ Event items may be rewarded through other events.
◆ Halloween Special Attendance Reward Event
■ Event Period - After the Oct. 12 (Thu) maintenance - Until before the Nov. 9 (Thu) maintenance (UTC+9)
■ Event Details - You can collect rewards by logging in for up to 14 days during the event period.
■ 1st Round of Event Rewards - Period for 1st round of event rewards: Oct. 12 (Thu) - Oct. 25 (Wed) (UTC+9)
■ 2nd Round of Event Rewards - Period for 2nd round of event rewards: Oct. 26 (Thu) - Nov. 8 (Wed) (UTC+9)
■ To Note ※ Event details may be subject to change. ※ This attendance event is for attendance by day, not consecutive attendance. This means you can receive the rewards for each day if you log in 7 times during each round of the event period. ※ The attendance event is renewed every day at 09:00 (UTC+9). ※ You must claim your rewards directly yourself, and claimed rewards will be sent to your bag.
◆ Halloween Celebration Free Rune Transfer Event
■ Event Period - After the Oct. 12 (Thu) maintenance - Until before the Nov. 9 (Thu) maintenance (UTC+9)
■ Event Details - All Skill and Link Rune Transfers will be free during the event period.
■ How to Participate - You can do Transfers through the [Alchemy Desk] > [Alchemy] > [Transfer] menu in the game.
■ To Note ※ Please find more details about Rune Transfers within the game. ※ Rune Transfers will require currency once the event ends after the Nov. 9 (Thu) maintenance, so please check the event period carefully. For accounts where all characters have yet to complete Episode 2, Rune Transfers will not cost currency even after the event ends.
We hope you have a sweet and spooky Halloween with UNDECEMBER!
