Undecember
[Resolved] Error with Some In-Game Features
We would like to inform you that the issue where some in-game features did not work properly, such as selling items at Shops, was resolved today.
We apologize for the inconvenience this issue caused.
This was a side issue that occurred for some accounts from Oct. 9 (Mon) to today, and came about after issue-related gear was retrieved on Oct. 6 (Fri).
We would like to apologize for the delay in our announcement and the measures taken regarding this issue.
With the measures that were implemented today, the issue has now been resolved.
If you continue to experience issues despite the error being resolved, please contact Support.
We will work quickly to provide you with assistance.
※ Support: https://cs.line.games/
In addition, we have prepared compensation for this issue as a sign of our apology.
Please see below for more details.
1) Compensation:
- [Exclusive] Rune Legendary Upgrade Essence Selection Chest x1
2) Compensation Receipt Period: Oct. 10 (Tue) 21:10 (UTC+9) - until Oct. 12 (Thu) 23:59 (UTC+9)
※ The compensation will only be sent once per account, and the mail will be stored for 3 days (72 hours).
┗ You can only claim the compensation from either Standard or Season Mode.
※ Compensation can only be claimed by accounts that are created before the compensation mail is sent, and cannot be claimed by accounts that are created afterwards.
We apologize again for the inconvenience this issue has caused.
We will always strive to maintain the quality and reliability of our services.
Thank you.
Oct. 12 (Thu) Update
Here is the notice on the details of the Oct. 12 (Thu) UNDECEMBER update.
Please refer to the information below for more details.
[Oct. 12 (Thu) Update]
※ The following information may change when the update takes place.
※ All screenshots were taken on a test server and details are subject to change.
We hope that these update details will help you avoid any inconvenience as you play the game.
Thank you.
UNDECEMBER Season 2 Guild Raid Schedule (Oct. 12 – Dec. 6)
Work with your Guild Members to defeat bosses through the new content, Guild Raids!
We have prepared a timetable that outlines the Guild Raid schedule.
Please see below for more details.
◆ Guild Raids
- Guilds Raids are divided into Normal and Hard difficulties.
✔ You can participate in Guild Raids by going to the NPC Guild Manager [Camilla] > [Guild Content].
■ Guild Raid Details
- During Season 2, a total of 7 Guild Raids will take place and alternate throughout the period.
- Each Guild Raid will last for a week, and will take place in the following order from Oct. 12 (Thu) (based on the UTC+9 time zone):
- Challenge the bosses that appear for each week's raid!
Please refer to the schedule above when playing Guild Raids.
We will always strive to ensure we provide the most reliable services to all Rune Hunters.
Thank you.
[Completed] Oct. 6 Temporary Maintenance
Temporary maintenance has been completed and UNDECEMBER is now available to play.
Please refer to the following information for details.
Oct. 6 (Fri) Temporary Maintenance Completed
1. Completed Maintenance Schedule
: Oct. 6 (Fri) 2023, 17:40 ~ 21:40 21:00 (UTC+9)
2. Maintenance Details
1) Retrieval of gear with incorrect options due to the issue where ‘Legendary Grade Unique Gear’ could be transferred to ‘Normal Gear’
2) Implementation of restrictions against accounts that abused the above issue [Link to Details]
3) Lifting of restrictions on Auction House and Alchemy Desk Transfer category
We have sent Rune Hunters compensation for this issue as an apology.
Please see below for more details.
1) Compensation:
- [Exclusive] Charm Tier Rare Change Essence x10
- [Exclusive] Charm Legendary Reversion Essence x3
※ The above compensation has not been sent to accounts that have been restricted for abuse of the relevant issue.
2) Compensation Claim Period:
- Can claim from your mail from Oct. 6 (Fri) maintenance until Oct. 8 (Sun) 23:59 (UTC+9)
※ The compensation will only be sent once per account, and the mail will be stored for 3 days (72 hours).
┗ You can only claim the compensation from either Standard or Season Mode.
※ Compensation can only be claimed by accounts that are created before the compensation mail is sent, and cannot be claimed by accounts that are created afterwards.
3. Temporary Maintenance Compensation
: Gemstone of Courage x 3,000
* You can claim the compensation from your mailbox after the Oct. 6 (Fri) maintenance until Oct. 8 (Sun) 23:59 (UTC+9).
* Maintenance compensation will only be sent once per account for both modes, and the mail will be stored for 3 days (72 hours).
┗ You can only claim the compensation from either Standard or Season Mode.
* Maintenance compensation can only be claimed by accounts created before the maintenance.
Compensation cannot be claimed by accounts that were created after the maintenance.
* The duration time of Pet Ability and Zodiac Walker did not decrease while maintenance was underway.
Thank you for waiting for the maintenance to be completed.
We will always strive to maintain the quality and reliability of our services.
Thank you.
Greetings, Rune Hunters.
UNDECEMBER will be undergoing temporary maintenance on Oct. 6 (Fri)
We apologize for the inconvenience caused by this maintenance.
Please refer to the following information for details about the maintenance schedule.
Oct. 6 (Fri) Temporary Maintenance
1. Temporary Maintenance Schedule
: Oct. 6 (Fri) 2023, 17:40 ~ 21:40 (UTC+9)
2. Maintenance Details
1) Retrieval of gear with incorrect options due to the issue where ‘Legendary Grade Unique Gear’ could be transferred to ‘Normal Gear’
2) Implementation of restrictions against accounts that abused the above issue
3) Lifting of restrictions on Auction House and Alchemy Desk Transfer category
3. To Note
■ The maintenance schedule may be subject to change.
■ Please log out of the game in a safe zone as gameplay will be unavailable during maintenance.
■ Guest accounts may be lost if you uninstall and reinstall the game.
■ Please note that you will not be able to enter the Auction House, Constellation of Time, and Chaos Dungeons for 10 minutes before and after the patch.
We will always strive to maintain the quality and reliability of our services.
Thank you.
Notice Regarding Legendary Grade Unique Gear Transfer Issue
We would first like to sincerely apologize for the confusion caused by the game’s Legendary Grade Unique Gear transfer issue.
To resolve this issue where Legendary Grade Unique Gear can be transferred to Normal Gear, resulting in items with incorrect options, we first implemented initial measures through the server patch that took place earlier today, and further work is now taking place in order to resolve the issue fully.
We understand that issues regarding gear options can significantly influence the game’s balance, and we realize that we should have been more careful to ensure that such an issue never occurred in the first place. We would like to apologize again for this error.
Any gear that was created with incorrect options due to this issue will be retrieved, and any accounts that are found to have abused this issue will be investigated and may face restrictions, such as account login restrictions, depending on the investigation results.
Moreover, as a sign of our sincere apology to those who play UNDECEMBER according to proper and fair standards, we are planning on sending relevant compensation for this issue.
※ We will provide more information about further measures and compensation through a separate notice soon.
※ We will also take into consideration any harm that may have been caused due to Auction House trade of affected gear as part of our measures.
※ Please note that any trading of gear that takes place after this notice is uploaded may be considered abuse.
※ The Auction House and Alchemy Desk Transfer category will be temporarily restricted so that we can fix the issue where ‘Legendary Grade Unique Gear’ can be transferred to ‘Normal Gear’.
We will continue to strive to ensure that we can provide a fair and honest gaming environment to all Rune Hunters.
Thank you.
Oct. 4 Temporary Restrictions on Auction House (Added on Oct. 4 21:13 (UTC+9))
Please see below for more details.
Temporary Restrictions on Auction House
✅ Restriction Period
- Immediately after the upload of this Oct. 4 (Wed) 21:09 (UTC+9) – Until further notice
✅ Restriction Details
- Temporary restrictions over Auction House in order to fix the issue where ‘Legendary Grade Unique Gear’ can be transferred to ‘Normal Gear’
We apologize again for the inconvenience caused by these restrictions and will work as quickly as possible to get the use of the Auction House back to normal.
Thank you.
Oct. 4 Server Patch (2nd)
UNDECEMBER will be undergoing a server patch on Oct. 4 (Wed) to address identified issues.
Please refer to the following information for details.
Oct. 4 (Wed) Server Patch
1. Server Patch Schedule: Oct. 4 (Wed) 2023, 21:20（UTC+9）
* The server patch will proceed without maintenance.
* The game will therefore be available to play while the server patch is underway.
2. Server Patch Details
1) The Auction House and Alchemy Desk Transfer category will be temporarily restricted so that we can fix the issue where ‘Legendary Grade Unique Gear’ can be transferred to ‘Normal Gear’.
3. To Note
- Please exit the game completely before logging in again for the patch to be applied.
- Please note that you will not be able to enter the Auction House, Constellation of Time, and Chaos Dungeons for 10 minutes before and after the patch.
Please be advised that players may experience temporary disconnections while the patch is underway.
We will always strive to maintain the quality and reliability of our services.
Thank you.
UNDECEMBER Season 2 Zodiac Pass 3
A new season of the Zodiac Pass,
where you can get various rewards and benefits through your journey with the new UNDECEMBER, has begun!
Enjoy your new adventures with the Zodiac Pass!
Please see below for more details.
◆ Season 3 Zodiac Pass 2
A new Zodiac Pass is beginning!
■ Zodiac Pass 3 Period
- After the Sept. 28 (Thu) 09:00 (UTC+9) – Before the Oct. 12 (Thu) maintenance (UTC+9)
■ What is the Zodiac Pass?
- By clearing Zodiac Pass missions, you can collect EXP and raise your Pass Level.
You can then obtain the various rewards corresponding to each level.
- Pass Rewards are available for up to Level 20, and you can only obtain rewards for each level once.
- Zodiac Passes will proceed according to mode within your account.
This means that Zodiac Pass missions, rewards, and levels are shared within each mode.
└ E.g.) Your play in Standard Mode will not be affected by your Pass in Season Mode.
■ Zodiac Pass Missions
- You can check missions through the ‘Event’ icon in the game.
- There are both Daily Missions and Season Missions.
- Season Missions can only be cleared once during the Zodiac Pass period, and more Pass EXP can be obtained through them.
- During the Zodiac Pass period, 5 Daily Missions will be given every day, and you can obtain Pass EXP by clearing them.
- Daily Missions will be refreshed every day at 09:00 (UTC+9).
■ Zodiac Pass Rewards
- Normal Rewards: Can be obtained when your Zodiac Pass Level increases.
- Premium Rewards: Can be obtained when you purchase the Premium Pass and your Zodiac Pass Level increases.
■ Premium Pass Information
- If you purchase the Premium Pass, you can receive Premium Rewards
in addition to Normal Rewards when your Pass Level increases.
- If you purchase the Premium Pass, special benefits will be applied during the Pass period.
● Alchemy Slot +1
● Alchemy Acceleration +50%
● Stardust of Oblivion (Zodiac free reset)
※ Premium Pass benefits only apply to the mode in which you purchase the Pass.
- 455 Diamonds are required to activate the Premium Pass.
- Your purchased Premium Pass and its benefits will only be valid during the Zodiac Pass 3 period.
■ To Note
※ The Zodiac Pass period and details may be subject to change.
※ Zodiac Pass missions, rewards, and levels are applied separately for each mode (Standard/Season Mode).
※ Premium Pass rewards can only be claimed for each mode
by purchasing the Pass separately for both Standard and Season Mode.
※ Premium Pass benefits only apply to the mode in which you purchase the Pass.
(E.g. A Premium Pass purchased in Season Mode only applies to Season characters)
※ You can see the contents of Chest items through ‘🍳View Info’ in the item’s tooltip in the game.
※ To see chance information for chance-based items, please check this Notice on the official website.
※ Once the Zodiac Pass period ends, your level, activated benefits, and points will be reset and rewards changed.
※ If you have any activated level rewards,
please claim them before the end of the period (before the Oct. 12 (Thu) maintenance).
※ For inquiries about the product, please contact FLOOR Support.
※ These products may be resold in a same or similar format in the future.
Use the Zodiac Pass and add extra fun to your new journey!
Thank you.
Sept. 28 Expected Temporary Disruptions to the Game
We would like to inform you that there will be temporary disruptions to the game's service on Sept. 28 (Thu) during the time outlined below as work for Zodiac Pass 3 takes place.
Please see below for more details.
Sept. 28 Expected Temporary Disruptions to the Game
1. Expected Temporary Disruption Time: Sept. 28 (Thu) 09:05 (UTC+9)
2. To Note
- Please note that those who are already logged into the game during the time above will experience temporary disruptions.
- You will not be able to enter the Auction House, Constellation of Time, and Chaos Dungeons 10 minutes before and after the outlined time above.
We will always strive to maintain the quality and reliability of our services.
Thank you.
Director’s Letter Vol. 7
I am sure that many of you are surprised by this sudden change in director.
Since UNDECEMBER first launched, the game has gone through much trial and error and has experienced numerous issues. We would like to sincerely thank those who have continued to play UNDECEMBER, and to sincerely apologize for the times where we have disappointed you. However, with the strong belief that UNDECEMBER has the potential to improve and become a model Korean Hack & Slash game, I have taken on the tremendous responsibility of being UNDECEMBER’s director and am now here writing my first letter to you.
In this Director’s Letter, I will briefly outline the direction in which the game’s future updates will head.
■ Looking Back
We believe that the new Season Mode and other new modes that were suddenly introduced in the past year were all decisions that were inevitable for a Hack & Slash game like UNDECEMBER. However, understanding that these changes were not to the satisfaction of our users, we cannot help but self-reflect on the decisions that were made. Therefore, we are aiming to further improve the quality of the game so that we can fully offer the fun that comes with the Hack & Slash genre, and to establish ourselves as a game that is centered around users by ensuring that we listen to the opinions of our users closely.
First, we will prioritize stability so that we can provide a gaming environment where users can fully enjoy UNDECEMBER. We will continue to adjust the game’s balance and improve issues that were previously neglected.
Second, we will place the inherent fun that comes from combat and hunting in the Hack & Slash genre at the forefront of our aims. Due to this, please note that the development of existing or planned short-term/long-term UNDECEMBER PvP and Guild content may be delayed or discontinued.
Third, we will minimize the nerfs caused by balance changes to skills and builds. Balance changes that will not cause critical issues will be adjusted in time for the next new season.
Fourth, we will offer satisfactory compensation for issues caused by our own mistakes. Until now, there were many occasions where we were unable to provide suitable compensation to users for various issues, including bugs and convenience-related problems. From now on, we will work harder to ensure that we can compensate users for any inconvenience they experience due to issues caused by our mistakes.
■ Key Improvements Planned for Oct. 12 Update
For the minor update that will be taking place soon on Oct. 12 (Thu), we are planning on taking the first step to improve the game’s deep-rooted convenience issues that have been brought to light by the game’s Origin Mode.
- Improvements to Inventory
Even though farming is a key aspect of UNDECEMBER, the lack of convenience features that allow users to easily view their items in their inventory has caused much inconvenience. To help resolve this, the inventory’s filter feature will be upgraded and the current, inconvenient Favorite feature for items will be improved so that items can be organized more easily.
- Improvements to Pet Feature
A new storage feature for Pets will be added. This will help improve the inconvenience of having to move back and forth between towns and dungeons.
- Improvements to NPC Shops and Addition of New Products
In line with the Hack & Slash genre, chance-based elements will be added to NPC Shops, which currently lack content that involves random chance. Chance-based elements will be added to the Gear Shops of the NPCs Blacksmith Croco and Blacksmith Apprentice Kiroki, which will mean that users can randomly obtain items of up to Unique and Legendary grade when they purchase gear. Moreover, NPC Brown will have new categories that sell Skill Rune Chests and Link Rune Chests, and users can obtain any Rune at random from these new chests.
We hope that these changes will help the issues that surround how ‘Special Runes’ and some Synthesis Runes, which require a relatively long time to obtain, are provided, and particularly hope to partially solve the issue where products from other Guild Shops cannot be purchased due to ‘Special Runes’. The new chance-based elements and Rune Chests will be available to purchase with ‘Gold’.
Moreover, a new Halloween event will take place with the Oct. 12 (Thu) update. This year’s Halloween event will involve high-quality rewards of epic proportions, and we will share more information about it through a notice at a later date. We hope you look forward to it!
■ Season 3 Update Plan
I will now outline our plans for the Season 3 update that will take place in December. For Season 3, we will improve the quality of current UNDECEMBER content and will focus on the fun that comes with changing your builds.
Out of the 571 Unique Gear that currently exist, we will focus on rebalancing and consistently improving the ones that are not used so that they are not neglected. As Unique items will play a pivotal role in changing your skill builds in the future, we are planning on ensuring that they will help users create more strategic and diverse skill builds. In line with this, we are planning on introducing a new Unique Lacrima item that will help to resolve the restrictions that exist with the current Unique Lacrimas.
In addition, we are aiming to resolve the lack of convenience and expandability for Physical Element builds compared to other Element builds with the Season 3 update. New Physical Element Spell Skills will be added, and we are preparing to reform various existing Physical Element Skills that are not used often.
Finally, one aspect that we thought long and hard about as we planned improvements for the game’s inventory and Pet feature was the Auto Loot feature. With the addition of new content and growth elements as the game went through various changes, it has now become difficult to play the game fluidly without Pets. We have therefore concluded that the Pet feature is no longer aligned with the broader principle of providing ‘convenience’, and the paid Pet feature will therefore become free from Season 3. We hope that this will help many users enjoy the game even more.
■ In Conclusion…
Since becoming UNDECEMBER’s new director, I have reflected on the issues that have surrounded the game’s management and development until now, and it is with a heavy heart that it has led my first letter to be less aspiring than desired and full of self-reflection.
To mark the change in director and as a symbol of our determination to improve the game in actuality, rather than just through words, we will be sending out ‘Director’s Special Attendance Rewards’ as gifts. We hope that these rewards will help you enjoy UNDECEMBER to its utmost until the Halloween event takes place next month.
Finally, we wish to restate our promise to invest our best efforts in ensuring that we provide you with better services as we prepare for our future updates, and we sincerely thank you again for your continuous support.
We hope that you continue to enjoy your days with UNDECEMBER, and we look forward to seeing you again with a much fuller and richer Director’s Letter next time.
Thank you.
Sang Kwon Han