■ Skins list - 13 Uncommon Skins: Executioner Jackie , Street Fiend Hyunwoo, Neon Huntress Nadine, Hitman Shoichi, Midnight Breeze Silvia, Maid Emma, Black Rose Rozzi, Bartender Luke, Operator Alex, Alleycat Nicky, Mobster Jenny, Spirit Hunter Aiden, Wasteland Markus - 5 Rare Skins: Red Devil Hyunwoo, Midnight Shinobi Yuki, Elite Executioner Rozzi, Dutiful Maid Chloe, Black Swan Elena
3. Black Friday Bundle Sale
Get this awesome deal for only 600 NP! (1 purchase per day) ■ Sale Period:
Nov 23rd after maintenance - Nov 30th 14:59 (UTC)
■ Content:
- 2 Skin Data Boxes - 2 Data Keys - 2 Research Center Data Boxes - 10 Battle Maids Tokens
*Event NP will be delivered to your mailbox the first time you log in during the event. *You have 7 days to claim them in-game. After, you will not be able to receive them. *Playtime is based on playtime in Normal, Ranked Matches, and Cobalt Protocol. Tutorials, Training, and Custom Matches are not included. *After completing the mission, if the reward is not claimed before the reset, the reward will be reset and won't be reissued. *Event rewards are immediately sent to your mailbox after clicking [Claim Reward]. You have 7 days to claim them in-game. *You can receive event mission rewards until December 14th, 2023 14:59 (UTC). After, you will not be able to receive them, no matter the circumstances.
Common Considerations
*If you haven't received your rewards, please restart your game. *In the event of irregular play, rewards may be canceled and sanctions may be imposed in accordance with the Rules of Conduct without prior notice. *Please submit a ticket through our Customer Support center if you have any further questions about the event. *You must abide by Eternal Return's Event Policies. [See More]
We're also working on a special event on our website and will announce it as soon as it's ready.
Thank you!
Server Maintenance Complete & Additional Notes
Maintenance is done! Please restart the client to download the update.
[1.9 Update Additional Notes]
NP for players who have already purchased the Season Pack
Players who purchased the Season Pack for 7,900 NP will get a 1,000 NP refund in their in-game mailbox.
You can claim it until December 31st 14:59 (UTC)
ER Pass Week 2 Mission Reward 20 EP
We've sent out 20 EP to those who received 40 EP prior to the revised 60 EP and the change in mission rewards.
You can claim them through your in-game mailbox until May 23rd, 2024 3:00 UTC, and will be applied to your currently active ER PASS.
[Remaining Issues]
Tazia
Stiletto/Spada(Q) Level 5 Hit Damage inconsistent with Patch Notes
Maintenance Notice
Servers will be temporarily offline for an estimated time of 4 hours on November 23rd from 2 AM to 6 AM (UTC) to update Patch 1.9.
* The game will be unavailable during the maintenance period. * Please restart your client after the update. * Use of the event page may be limited during maintenance.
Thank you for your patience!
PATCH NOTES 1.9 - November 23rd, 2023
Servers will be temporarily offline for an estimated time of 4 hours on November 23rd from 2 AM to 6 AM (UTC) to update Patch 1.9.
Once again, we're sorry about the inconveniences with these products and today we'd like to give you a brief guide on how to submit your refund claims through our Customer Support center. Depending on the number of tickets submitted, refund processes might take a few hours or days but we'll try to get back to you as soon as possible.
[Additional Mileage and Item Refunds]
1. Additional Mileage
- After the 1.8b Hotfix, [NP purchases] give you double the Mileage than before. - We have retroactively sent the additional mileage for [NP purchases] made before the 1.8b Hotfix.
* You can redeem the additional mileage from your in-game mailbox before December 31st, 2023 14:59 (UTC). * While sending out the additional mileage, we also identified players who received more mileage than intended and we have retrieved the extra mileage accordingly.
2. Refunds for Items Purchased with Mileage
- A few skins were added to the Mileage Store later so we're addressing refund requests. - Players that meet the refund criteria can submit their tickets through our Customer Support center with the information required below.
* Uncommon Skins Mileage Exchange Cost 250 → 175. * We've sent out the 75 mileage difference for players that exchanged an Uncommon Skin before the 1.8b hotfix. * You can redeem the mileage from your in-game mailbox before December 31st, 2023 14:59 (UTC).
■ Refund Criteria - Players that purchased items with Mileage before November 9th, 10:30 AM (UTC)
■ How to submit a refund ticket ① Date of Purchase on the Mileage Store: ② Skin Purchased on the Mileage Store:
* If you have purchased 2 or more items, please write down the exact number of purchases and the skins you obtained. * Once you get a refund for the exact amount of Mileage you used, the skin or skins you purchased are retrieved. * Only refund tickets that are submitted before November, 30th 2023 14:59 (UTC) will be processed. Customer Support center
[Unclaimed Skin Vouchers No.1/No.2 Refunds]
1. Unclaimed Skin Vouchers No.1/No.2 Refunds
- Adding new skins to the Unclaimed Skin Vouchers No.1 & No.2 lowered the probability of getting certain Skins. - Unclaimed Skin Vouchers are currently unavailable for purchase and we're giving refunds to players that meet the criteria below. - Players that meet the refund criteria can submit their tickets through our Customer Support center with the information required below.
* The original Unclaimed Skin Vouchers No.1/No.2 will be added to the store at a later date. * A new Unclaimed Skin Vouchers No.3 will also be added to the store.
■ Refund Criteria - Players that purchased Unclaimed Skin Vouchers No.1/No.2 after November 9th after maintenance and before the 1.8b Hotfix applied on November 13th (UTC).
■ How to submit a refund ticket ① Date of Purchase: ② Product name: (Unclaimed Skin Voucher No.1, Unclaimed Skin Voucher No.2) ③ Name of the Skin you received: (Please write the exact Skin name)
* If you have purchased 2 or more items, please write down the exact number of purchases and the skins you obtained each time. * Once you get a refund for the exact amount of Battle Maids Tokens you used, the skin or skins you purchased are retrieved. (You can also request a refund in Vacance Tokens instead of Battle Maids Tokens) * Only refund tickets that are submitted before November, 30th 2023 14:59 (UTC) will be processed. Customer Support center
Season 2 ER LAB Event!
Hello Lumia Island Survivors!
Have you already downloaded ER LAB, our main mobile news source?
Well, to celebrate the release of Season 2, we are carrying out a new event over there so you might want to give it a try!
All you have to do is download the app, if you haven't yet and login to the app once to get the Barbara rewards set we've prepared for you!
1. Download ER LAB - Click on the store image that matches the operating system (OS) of your mobile device to be taken to the right store!
[ER LAB System Requirements] - Android: Galaxy S10 or higher, 3GB RAM - iOS: OS version 12 or higher
* Please make sure to have enough storage space of about 2.0GB or more to install ER LAB.
2. Event Notes - You can only participate on this event through the ER LAB app. - You only need to login once to the app once during the event period to get the reward set. - The event period may be subject to change. - The ER LAB app is not available during the game's maintenance. - Restart the app if you do not get the rewards. - Rewards are sent to your in-game mailbox and you can claim them for 7 days before they expire.
Grab Bag Drops: Celebrating G-STAR 2023!
Hello Lumia Island survivors!
Eternal Return is coming to G-STAR! To celebrate this we're bringing another Drops event for all of you to enjoy!
Watch your favorite ER streamers during the event period and get rewards!
Event Overview
Event Name: G-STAR 2023 Grab Bag Drops Event Period: Thursday, November 16th 05:00 to Thursday, November 30th 14:59 (UTC).
Drops Details - Grab Bag Drops for 1 hour viewing (3 times in total)
What are Grab Bag Drops? Drops that can be earned by watching streams on the Eternal Return category on Twitch. Get 1,500 A-Coin and up to 300 Event NP. A-Coin: 1,500 A-Coin Event NP: 300 Event NP (3 Days)
Event Notes * You will receive the Drops once you fulfill the reward conditions. * You must claim the 1 hour reward in your Twitch inventory before receiving the next 1 hour reward. * Drops obtained during this event will remain in your Twitch inventory until 14:59 (UTC) on the day you receive them. After claiming them from your Twitch inventory, you can redeem them in-game (Store -> Twitch Drops). Drops remain in your in-game store for 7 days before expiring. *To receive Drop rewards, you need to connect your Twitch account to the Drops channel (https://twitch.playeternalreturn.com/). * Make sure to check the Event NP valid thru date. *The cumulative watch time is updated daily at 14:59 (UTC). *Using Drops in an unprofessional manner or by breaking the rules of the streaming platform will come with a warning. Streamers that continue to break the rules after the warning will be sanctioned accordingly.
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