■ Event Details - You can claim rewards through your mailbox by logging into the game every day during the 7-day event period. - You must claim your rewards directly from your mailbox, and claimed rewards will be sent to your bag. - The attendance reward mail will arrive by 23:59 (UTC+9) on the day the mail is sent.
■ Event Rewards
■ How to Participate - Log into the game and claim your rewards from your mailbox.
■ To Note ※ This attendance event is for attendance by day, not consecutive attendance. This means you can receive the rewards for each day if you log in 7 times during the event period. ※ You can claim rewards through your mailbox by logging into the game every day (00:00-23:59 UTC+9) during the event period. ※ You must claim your rewards directly from your mailbox, and claimed rewards will be sent to your bag. ※ The attendance reward mail will arrive by 23:59 (UTC+9) on the day the mail is sent. Rewards that are not claimed within the mail expiry time below will expire and disappear. ※ The rewards will only be sent once per account, and the mail will be stored for 3 days (72 hours). ┗ You can only claim the rewards from either Standard or Season Mode.
We hope you enjoy your adventures in UNDECEMBER with this attendance event!
Thank you.
[Completed] Sept. 24 Asia server Emergency Maintenance
Greetings, Rune Hunters.
Emergency maintenance has been completed and UNDECEMBER is now available to play.
We apologize again for the inconvenience caused by this unexpected maintenance. Please refer to the following information for details.
2. Maintenance Details - Game service stabilization
3. Emergency Maintenance Compensation : Gemstone of Courage x 6,000 * You can claim the compensation from your mailbox after the Sept. 24(Sun) maintenance until Sept. 24(Sun) 23:59 (UTC+9). * Maintenance compensation will only be sent once per account for both modes, and the mail will be stored for 3 days (72 hours). ┗ You can only claim the compensation from either Standard or Season Mode. * Maintenance compensation can only be claimed by accounts created before the maintenance. Compensation cannot be claimed by accounts that were created after the maintenance. * The duration time of Pet Ability and Zodiac Walker did not decrease while maintenance was underway.
We apologize again for the unexpected inconvenience you experienced.
We will always strive to maintain the quality and reliability of our services.
Thank you.
Greetings, Rune Hunters.
UNDECEMBER will be undergoing emergency maintenance on Sept. 24(Sun).
We apologize for the inconvenience caused by this unexpected maintenance.
Please refer to the following information for details about the maintenance schedule.
Sept. 24(Sun) Asia server Emergency Maintenance
1. Emergency Maintenance Schedule : Sept. 24(Sun) 2023, 08:12 - 09:12 10:12 (UTC+9) * Maintenance has been extended.
2. Maintenance Details - Game service stabilization
3. To Note ■ The maintenance schedule may be subject to change. ■ This maintenance will only take place on the Asia server.
We will always strive to maintain the quality and reliability of our services.
Thank you.
[Extended] Sept. 24 Emergency Maintenance
Greetings, Rune Hunters.
UNDECEMBER will be undergoing emergency maintenance on Sept. 24(Sun).
We apologize for the inconvenience caused by this unexpected maintenance.
Please refer to the following information for details about the maintenance schedule.
Sept. 24(Sun) Emergency Maintenance
1. Emergency Maintenance Schedule : Sept. 24(Sun) 2023, 08:12 - 09:12 10:12 (UTC+9) * Maintenance has been extended.
2. Maintenance Details - Game service stabilization
3. To Note ■ The maintenance schedule may be subject to change.
We will always strive to maintain the quality and reliability of our services.
Thank you.
Sept. 26 Scheduled Maintenance
Greetings, Rune Hunters.
UNDECEMBER will be undergoing scheduled maintenance on Sept. 26 (Tue).
Please refer to the following information for details about the maintenance schedule.
2. Maintenance Details 1) The Ranking Reward icon will be deleted [Link to Relevant Notice] 2) A change will be made to the Descent Raid Schedule [Link to Relevant Notice] # As the patch will be brought forward due to changes in schedule for the scheduled maintenance, the level for the Week 4 Absinthiana and Oslhild raids will be increased to Lv. 120 from Sept. 26 (Tue). 3) The discount event for Storage Products will be extended # The event period will be extended until before the Oct. 12 (Thu) maintenance. 4) Zodiac Pass 3 will be added (Sept. 28) 5) Void Rift 3 will begin 6) The icons of some Chest items will be changed
3. To Note ■ The maintenance schedule may be subject to change. ■ Please log out of the game in a safe zone as gameplay will be unavailable during maintenance. ■ Guest accounts may be lost if you uninstall and reinstall the game. ■ Please note that you will not be able to enter the Auction House, Constellation of Time, and Chaos Dungeons for 10 minutes before and after the patch.
We hope the information above will help you avoid any inconvenience.
Thank you.
UNDECEMBER Season 2 Zodiac Pass 2
Greetings, Rune Hunters.
A new season of the Zodiac Pass, where you can get various rewards and benefits through your journey with the new UNDECEMBER, has begun!
Enjoy your new adventures with the Zodiac Pass! Please see below for more details.
◆ Season 2 Zodiac Pass 2 A new Zodiac Pass is beginning!
■ Zodiac Pass 2 Period - After the Sep. 14 (Thu) maintenance – Before the Sep. 28 (Thu) maintenance (UTC+9)
■ What is the Zodiac Pass? - By clearing Zodiac Pass missions, you can collect EXP and raise your Pass Level. You can then obtain the various rewards corresponding to each level. - Pass Rewards are available for up to Level 20, and you can only obtain rewards for each level once. - Zodiac Passes will proceed according to mode within your account. This means that Zodiac Pass missions, rewards, and levels are shared within each mode. └ E.g.) Your play in Standard Mode will not be affected by your Pass in Season Mode. ■ Zodiac Pass Missions - You can check missions through the ‘Event’ icon in the game. - There are both Daily Missions and Season Missions. - Season Missions can only be cleared once during the Zodiac Pass period, and more Pass EXP can be obtained through them. - During the Zodiac Pass period, 5 Daily Missions will be given every day, and you can obtain Pass EXP by clearing them. - Daily Missions will be refreshed every day at 09:00 (UTC+9).
■ Zodiac Pass Rewards - Normal Rewards: Can be obtained when your Zodiac Pass Level increases. - Premium Rewards: Can be obtained when you purchase the Premium Pass and your Zodiac Pass Level increases. ■ Premium Pass Information - If you purchase the Premium Pass, you can receive Premium Rewards in addition to Normal Rewards when your Pass Level increases. - If you purchase the Premium Pass, special benefits will be applied during the Pass period. ● Alchemy Slot +1 ● Alchemy Acceleration +50% ● Stardust of Oblivion (Zodiac free reset) ※ Premium Pass benefits only apply to the mode in which you purchase the Pass. - 455 Diamonds are required to activate the Premium Pass. - Your purchased Premium Pass and its benefits will only be valid during the Zodiac Pass 1 period.
■ To Note ※ The Zodiac Pass period and details may be subject to change. ※ Zodiac Pass missions, rewards, and levels are applied separately for each mode (Standard/Season Mode). ※ Premium Pass rewards can only be claimed for each mode by purchasing the Pass separately for both Standard and Season Mode. ※ Premium Pass benefits only apply to the mode in which you purchase the Pass. (E.g. A Premium Pass purchased in Season Mode only applies to Season characters) ※ You can see the contents of Chest items through ‘🍳View Info’ in the item’s tooltip in the game. ※ To see chance information for chance-based items, please check this Notice on the official website. ※ Once the Zodiac Pass period ends, your level, activated benefits, and points will be reset and rewards changed. ※ If you have any activated level rewards, please claim them before the end of the period (before the Sep. 28 (Thu) maintenance). ※ For inquiries about the product, please contact FLOOR Support. ※ These products may be resold in a same or similar format in the future.
Use the Zodiac Pass and add extra fun to your new journey!
Thank you.
Suspension of Ranking Reward Feature
Greetings, Rune Hunters.
We would first like to sincerely apologize for being unable to deliver good news to those waiting for the temporary suspension of the game's Ranking Reward feature to be lifted.
After announcing on Sept. 8 (Fri) that the Ranking Reward feature would be temporarily suspended in order to resolve an underlying issue, we discovered several other issues with the feature during our maintenance.
After confirming that these identified issues could affect other elements of the game, we have come to the unavoidable conclusion that in order to ensure the stability of the game, the Ranking Reward feature must be suspended for an indefinite period of time.
Therefore, the temporary suspension of the Ranking Reward feature will be extended indefinitely until we announce that the suspension has been lifted through a separate notice.
You will still be able to check your Rankings in the game, but the Ranking Reward icon will be removed from the Ranking page after next week’s scheduled maintenance.
We are also planning on making general improvements to Rankings in time for the Season 3 update.
As an apology for this extended suspension, we have prepared the compensation below. Please see below for more details.
1. Compensation: - 5,000 Gemstones of Merit - Can claim from your mail from Sept. 21 (Thu) 14:30 - Sept. 27 (Wed) 23:59 (UTC+9) ※ The compensation will only be sent once per account, and the mail will be stored for 3 days (72 hours). ┗ You can only claim the compensation from either Standard or Season Mode. ※ Compensation can only be claimed by accounts that are created before the compensation mail is sent, and cannot be claimed by accounts that are created afterwards.
We apologize again for this extended suspension of the Ranking Reward feature, and we will continue to strive to ensure that we can provide better services to our users.
Thank you.
Sept. 21 Server Patch (Added on SepT. 21 12:20 (UTC+9))
Greetings, Rune Hunters.
UNDECEMBER will be undergoing a server patch on Sept. 21 (Thu) to address identified issues.
Please refer to the following information for details.
Sept. 21 (Thu) Server Patch
1. Server Patch Schedule: Sept. 21 (Thu) 2023, 11:00 (UTC+9) * The server patch will proceed without maintenance. * Please note that if you are already logged in during the server patch, you will be force exited from the game once so that the patch can be downloaded.
2. Server Patch Details 1) Game service stabilization 2) Compensation for missing Legendary Artifact options will be added ※ Compensation for the relevant Artifact type and tier has been sent to those who were affected by this issue via their in-game mail. (Added on SepT. 21 12:20 (UTC+9)) ※ The compensation has been sent to the characters that obtained the relevant items, and the mail will be stored for 7 days (168 hours).
3. To Note - Please exit the game completely before logging in again for the patch to be applied. - Please note that you will not be able to enter the Auction House, Constellation of Time, and Chaos Dungeons for 10 minutes before and after the patch.
Please be advised that players may experience temporary disconnections while the patch is underway.
We will always strive to maintain the quality and reliability of our services.
Thank you.
Sept. 21 Server Patch
Greetings, Rune Hunters.
UNDECEMBER will be undergoing a server patch on Sept. 21 (Thu) to address identified issues.
Please refer to the following information for details.
Sept. 21 (Thu) Server Patch
1. Server Patch Schedule: Sept. 21 (Thu) 2023, 11:00 (UTC+9) * The server patch will proceed without maintenance. * Please note that if you are already logged in during the server patch, you will be force exited from the game once so that the patch can be downloaded.
2. Server Patch Details 1) Game service stabilization 2) Compensation for missing Legendary Artifact options will be added
3. To Note - Please exit the game completely before logging in again for the patch to be applied. - Please note that you will not be able to enter the Auction House, Constellation of Time, and Chaos Dungeons for 10 minutes before and after the patch.
Please be advised that players may experience temporary disconnections while the patch is underway.
We will always strive to maintain the quality and reliability of our services.
Thank you.
No Scheduled Maintenance on Sept. 21
Greetings, Rune Hunters.
There will be no scheduled maintenance for UNDECEMBER on Sept. 21 (Thu). If there are any changes, we will inform you through a separate notice.
Please see the details below to avoid any inconvenience.
1. Maintenance Schedule - There will be no scheduled maintenance on Sept. 21 (Thu).
We will always strive to maintain the quality and reliability of our services.
Thank you.
Sept. 18 Server Patch
Greetings, Rune Hunters.
UNDECEMBER will be undergoing a server patch on Sept. 18 (Mon) to address identified issues.
Please refer to the following information for details.
Sept. 18 (Mon) Server Patch
1. Server Patch Schedule: Sept. 18 (Mon) 2023, 21:00（UTC+9） * The server patch will proceed without maintenance. * The game will therefore be available to play while the server patch is underway.
2. Server Patch Details 1) The issue where Legendary Options are missing for some Legendary Artifacts will be fixed. ※ The restrictions on Synthesis of Legendary Artifacts in the [Alchemy] > [Synthesis] > [Artifact] category will be lifted. ※ We are currently preparing compensation for this issue, and will inform you through a notice once it has been sent. 2) The issue where ‘Shadow Mirror Shards’ continue to be dropped despite completing 100% of the Shadow Mirror during Descent Raids will be fixed. 3) Stabilization of Auction House features
3. To Note - Please exit the game completely before logging in again for the patch to be applied. - Please note that you will not be able to enter the Auction House, Constellation of Time, and Chaos Dungeons for 10 minutes before and after the patch.
Please be advised that players may experience temporary disconnections while the patch is underway.
We will always strive to maintain the quality and reliability of our services.
